Client Import Analyst

This is a fully remote position, open to applicants in Florida, +9 more states.

📋 Description

• Serve as the main support and daily point of contact for client service and operations teams.

• Oversee the completion of release and entry summaries.

• Manage processes related to clients and customs, which includes support for releases, tariff database management, classifications, and maintenance of client instructions/requirements, as well as auditing service delivery activities.

• Ensure that entries are classified and billed accurately in accordance with LII service standards.

• Establish and nurture direct working relationships with clients and carriers.

• Guarantee accurate and timely release of shipments across all transportation modes.

• Review and audit the work carried out by junior team members.

• Prepare customs entries and input shipment information for EDI release, rating, and billing.

• Maintain client tariff databases, system maintenance files, vendors, and keywords.

• Verify documentation to ensure compliance with release conditions and rating requirements.

• Develop, maintain, and adhere to client SOPs and ESPs.

• Identify opportunities for service delivery enhancements and operational productivity improvements.

• Escalate issues, suggest corrective measures, and procure any missing documentation or instructions.

• Collaborate with Customs and PGAs as required.

• Conduct periodic checks on tariffs, valuations, and client/importer information.

• Undertake documented internal audits.

• Engage in daily team operations, prioritization, scheduling, meetings, and special projects.

• Stay updated on new system developments.

• Execute other related duties as assigned by management.

⛳️ Requirements

• A minimum of 5 years of relevant experience.

• High School/GED or equivalent qualification.

• Strong experience in entry writing.

• Excellent client service-oriented interpersonal skills when interacting with both internal and external clients and colleagues.

• Capability to manage large volumes of work and adhere to tight deadlines.

• Strong attention to detail, along with organizational skills ensuring completeness and accuracy.

• Good analytical abilities paired with problem-solving skills.

• Outstanding time management capabilities.

• An Associate's Degree or post-secondary education is preferred.

🏝️ Benefits

• Opportunities for incentives.

• Comprehensive benefits package.

• Professional development support.

• Continuous learning opportunities available.

• Long-term support for career growth.

• A flexible, growth-oriented work environment.

• Recognition for achievements.

• Accommodations provided throughout the recruitment process for applicants and employees with disabilities.