Client Experience Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist Client Experience Managers in the execution of client campaigns, encompassing setup, tracking, and optimization responsibilities.

• Facilitate the translation of client goals into actionable configurations within the Clinch platform.

• Monitor the progress of campaigns and performance metrics, bringing attention to issues or opportunities for the account lead.

• Prepare and organize campaign materials, including data feeds, creative assets, reports, and documentation.

• Maintain a comprehensive understanding of the Clinch platform to provide internal support and troubleshoot issues.

• Work collaboratively with product, operations, and creative teams to address client needs and fulfill internal deliverables.

• Assist in managing project timelines and task tracking to ensure campaigns are launched smoothly and punctually.

• Document processes, workflows, and insights to enhance team knowledge and promote future scalability.

• Aid in the preparation of internal status updates, performance summaries, and training materials.

• Contribute to ongoing learning and improvement across various accounts.

⛳️ Requirements

• 1–2 years of experience in digital advertising, ad-tech, ad-operations, media operations, or a related support position.

• Familiarity with ad serving platforms, Dynamic Creative Optimization (DCO) technology, or campaign execution workflows is highly beneficial.

• Excellent organizational and project management abilities, with a keen attention to detail and accuracy.

• Ability to thrive in a fast-paced environment with changing priorities.

• Proficient in utilizing technical platforms or software tools, with a willingness to learn new systems.

• Strong written and verbal communication skills for effective internal collaboration.

• A collaborative, problem-solving approach combined with a proactive mindset.

• A commitment to delivering high-quality work that fosters outstanding client outcomes.

• Experience with the Clinch platform or similar dynamic creative optimization tools is preferred but not mandatory.

• Familiarity with creative versioning, data feeds, or performance reporting tools is advantageous but not essential.

• A basic understanding of digital media buying or programmatic advertising environments is preferred but not required.

🏝️ Benefits

• Compensation aligned with experience.

• Unlimited Paid Time Off (PTO).

• Flexible working schedule.

• Team Happy Hours.

• Group outings (both virtual and in-person).

• Positive office culture.