Client Experience Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Comprehend what success looks like for clients and guide both the Clinch team and clients in achieving that success.

• Convert client business goals into Clinch solutions, ensuring alignment between platform capabilities and client requirements.

• Recognize opportunities and threats within client campaigns and take necessary actions to enhance results and minimize risks.

• Offer oversight and direction on client campaigns.

• Educate and train clients on the effective use of the Clinch platform.

• Leverage extensive platform knowledge to refine client strategies and outcomes.

• Create innovative strategies and solutions that foster client success and drive business growth.

• Enhance client learning by pinpointing improvements and executing strategies.

• Build robust client relationships as a trusted advisor and cultivate long-term partnerships.

⛳️ Requirements

• A strong client experience orientation, with the capability to understand and guide clients toward success.

• At least 2 years of experience in DCO, Ad-Tech Ad-Ops, or Ad-Server roles.

• Demonstrated ability to translate client business goals into actionable strategies.

• Skill in identifying opportunities and threats and responding swiftly with a sense of urgency.

• Experience in overseeing campaigns to ensure client success.

• Proficient in educating clients on effective platform use, providing training and support as necessary.

• In-depth understanding of the Clinch platform and its features.

• A strategic mindset capable of developing innovative strategies and solutions.

• A passion for continuous learning and optimization, staying informed about industry trends and best practices.

🏝️ Benefits

• Unlimited PTO

• Medical, Dental, & Vision plans

• 401K with matching

• Stipend reimbursements (mobile phone service, gym membership, and pet insurance)

• Flexible work schedule

• Team Happy Hours

• Outings (virtual and in-person)

• Great office culture

• Complimentary Grubhub+ Membership

• Various perks and discounts

• Dog-friendly office space