Client Enrollment Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Transform incoming inquiries into scheduled appointments utilizing consultative sales techniques.

• Quickly establish trust by comprehending each prospective client's distinct needs, concerns, and objectives.

• Assist prospective clients through the decision-making journey by employing empathy, active listening, and solution-focused discussions.

• Articulate the value of Thriveworks' mental health services effectively.

• Request commitment and confidently finalize enrollment opportunities.

• Apply proven sales strategies to address objections while maintaining a compassionate, client-centered approach.

• Suggest alternative providers, appointment options, or services when the client's preferred choice is not available.

• Optimize conversion opportunities while ensuring that every client has an outstanding experience.

• Consistently meet or surpass sales and quality benchmarks, including conversion rate, intakes, appointment show rate, revenue contribution, quality assurance, scheduled adherence, and productivity.

⛳️ Requirements

• Sales experience is mandatory.

• Proven track record of success in a high-volume sales setting, ideally in inside sales, phone sales, healthcare, digital health, or a comparable industry.

• Established ability to influence, persuade, overcome objections, and close sales effectively.

• Strong customer service and call center experience is essential.

• Background in mental health or healthcare is preferred.

• Excellent verbal and written communication skills.

• Exceptional listening, relationship-building, and problem-solving abilities.

• Capability to communicate professionally and empathetically with a diverse clientele.

• Strong attention to detail and excellent organizational skills.

• Ability to juggle multiple tasks and navigate various systems while actively engaging with clients.

• High proficiency in Google Workspace, including Docs, Sheets, and Gmail.

• Experience with CRM platforms, particularly Salesforce, is preferred.

• Ability to work independently while also contributing positively to a team environment.

• Capacity to adapt to a fast-paced, evolving organization and shifting business needs.

• Must have a designated, quiet workspace that ensures client confidentiality and complies with HIPAA regulations.

• Reliable high-speed internet connection and capability to meet the technological requirements of a remote call center environment.

• Applicants must be legally authorized to work in the United States at the time of hire.

• This position is not eligible for employment visa sponsorship, either now or in the future.

🏝️ Benefits

• $0–$20,000+ in annual commission based on individual performance and achievement of established goals.

• 401(k) with employer match.

• Medical, Dental, Vision, and Life Insurance.

• Paid time off and holidays.

• Employee Assistance Program (EAP).

• Opportunities for professional growth and advancement.