Client Engagement Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Engage with and manage multiple clients, including a top 10 client.

• Oversee client contracts and nurture relationships.

• Ensure that Gainwell operations align with contractual obligations.

• Drive revenue growth and upsell additional services to current clients.

• Prepare and track budgets and revenue forecasts for assigned clients.

• Collaborate with clients to develop project strategies and implementation plans.

• Supervise the development and execution of projects.

• Report progress towards strategic client growth and business objectives to client engagement leadership.

• Maintain regular communication and interaction with clients.

• Create agendas and provide summaries for client meetings.

• Direct contract operations to ensure effective service delivery.

• Identify and explore new revenue opportunities.

• Foster internal and external relationships to meet or exceed client expectations.

• Manage client satisfaction levels.

• Aid in sales initiatives and support the closing of sales, including proposal development.

• Monitor state legislative, regulatory, and competitive landscapes for potential risks and opportunities.

• Facilitate collaboration among client engagement, internal departments, and operational staff.

• Manage client invoicing and track accruals.

• Ensure the timely delivery of solution files, reports, invoices, and supporting documentation.

⛳️ Requirements

• Bachelor's degree required, or a minimum of 3 years of relevant professional experience in place of a bachelor's degree.

• Experience in the health insurance or healthcare sectors is preferred.

• Background in client services, customer success, or business administration is preferred.

• Familiarity with healthcare policy, regulations, or compliance is preferred.

• Experience in highly regulated industries with intricate compliance requirements, such as healthcare, finance, or government services, is preferred.

• Experience in large-scale client relationship management or strategic account management is preferred.

• Ability to work remotely is essential.

• Willingness to travel quarterly.

🏝️ Benefits

• Flexibility in work arrangements.

• Opportunities for learning and career advancement.

• Generous and flexible vacation policy.

• Employer matching for 401(k) contributions.

• Comprehensive health benefits.

• Educational assistance programs.

• Leadership and technical development academies.

• Quarterly travel opportunities.