Client Engagement Director

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Provide support for the overall strategy and success of a portfolio of Amplifire’s healthcare clients.

• Cultivate robust client relationships while gaining a deep understanding of their goals and objectives.

• Collaborate with clients to enhance the value and effectiveness of the Amplifire platform.

• Recognize opportunities to broaden client partnerships and boost revenue potential.

• Work alongside Executive, Client Services, Sales, and various internal teams.

• Direct account strategy and planning for designated clients.

• Implement account strategies to showcase success.

• Foster long-term relationships that lead to new projects and clinical outcomes or efficacy data.

• Assist clients in achieving their business, training, and clinical objectives.

• Spot new opportunities and proactively present them to clients.

• Propel account growth, retention, renewals, and establish predictable growth patterns.

• Achieve quarterly and annual account strategy KPIs, encompassing contract renewals, clinical outcomes, and new training offerings.

• Report directly to the General Manager.

⛳️ Requirements

• Bachelor’s degree from an accredited four-year institution.

• Over 7 years of experience in client management or client engagement.

• At least 7 years of experience in the healthcare sector, particularly in client engagement.

• Proven track record of selling to executive-level roles in large organizations, including Chief Learning Officers, Clinical Outcomes leaders, Nurse Educators, or hospital quality executives.

• Demonstrated ability in revenue growth planning with measurable retention and expansion results.

• Experience in analyzing data to meet client objectives, including the creation or interpretation of BI dashboards and reports such as MicroStrategy, Qlik, Salesforce, or HubSpot.

• A keen interest in public health and health outcomes within the hospital environment.

• Exceptional verbal and written communication, presentation, and facilitation skills.

• A consultative and proactive approach to client collaboration.

• Capacity to adapt when client scope, timelines, or success metrics evolve mid-engagement.

• Clinical license, post-graduate degree, certification, and relevant healthcare industry experience are preferred but not mandatory.

🏝️ Benefits

• Comprehensive health benefits.

• Opportunities for professional development and career advancement.

• Flexible work environment.

• Supportive team culture.