Client Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate relationships with the appropriate levels and functions within customer organizations to ensure the successful delivery of Accuserve’s value proposition.

• Identify critical issues and devise creative solutions to enhance branded partnerships and achieve exceptional results.

• Collaborate with both internal and external stakeholders to formulate strategic business plans for designated accounts.

• Utilize customer, industry, and internal data to drive effective margins and identify cross-selling opportunities.

• Partner with sales leaders and operations team leads to guarantee smooth transitions from sale to operationalization.

• Oversee daily success across assigned accounts in collaboration with clients and operations teams.

• Conduct regular client meetings to achieve strategic objectives.

• Create, analyze, and report on key performance indicators for each account.

• Collaborate with Client Services on issues and aid in message delivery.

• Stay informed about all products, services, and value offerings.

• Establish and adhere to best practices.

• Develop innovative strategies to boost sales and enhance customer experience.

• Mentor Client Vendor Managers.

• Engage with complex and large carrier clients.

• Act as a liaison between Accuserve and clients, understanding their goals and reporting on strategies to achieve them.

⛳️ Requirements

• Bachelor's degree in sales, communications, or a related field, or an equivalent combination of education and experience is required.

• A minimum of 2-5 years of experience as an Account Manager or Client Director.

• Experience in the property insurance claims industry is required.

• Exceptional professional interpersonal and communication skills.

• Ability to leverage data trends and insights to support the selling proposition.

• Strong organizational and project management skills, with the self-discipline to work effectively from home.

• Excellent verbal and written communication skills.

• Outstanding interpersonal and customer service skills.

• Excellent organizational skills and meticulous attention to detail.

• Strong time management skills with a proven ability to meet deadlines.

• Strong analytical and problem-solving abilities.

• Capacity to prioritize tasks and delegate when necessary.

• Thorough understanding of, or ability to rapidly learn, the project or product being developed.

• Some travel may be required.

• Proficiency in utilizing technology devices, software, and applications.

• Previous experience with Microsoft Office Suite and basic computer skills are necessary.

• A reliable high-speed home broadband internet connection with a minimum of 10 meg download and 1 meg upload speeds is essential.

• Capability to connect to home internet via an Ethernet cord when working remotely.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health benefits, including medical, dental, and vision coverage.

• Opportunities for professional development and career advancement.

• Flexible work arrangements, including remote work options.

• A supportive and inclusive company culture.