Client Delivery Analyst II – Strategic Ops, Implementations

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the successful execution of intricate debit and/or credit projects and initiatives within financial institutions.

• Engage in client consultations to assess business and technical requirements.

• Take on technical leadership for designated implementations and oversee all phases of the operational implementation of technical deliverables.

• Meet with clients to review specifications and collaborate with clients and vendors to explore project alternatives.

• Organize meetings with essential client personnel.

• Conduct gap analyses to outline system setup requirements.

• Offer consulting and advice on methods to fulfill business needs.

• Serve as a liaison between client and vendor technical teams, and map technical files between systems.

• Execute project plans alongside client staff and vendors, ensuring that technical tasks are completed accurately and timely.

• Identify and report unresolved issues and aid in their resolution.

• Convey technical implementation requirements to third-party vendors and internal project support teams.

• Validate system parameters, perform testing, and adjust program parameters as necessary.

• Provide technical assistance throughout the design, development, and implementation stages.

• Offer extended-hour post-implementation support and after-hours on-call assistance as required.

• Adhere to change control and change management procedures.

• Cultivate working relationships with clients, internal business partners, and project team members.

• Identify opportunities for process enhancements and complete departmental project assignments.

• Provide occasional on-site support as necessary.

⛳️ Requirements

• An associate degree in a related field and/or a comparable combination of experience and education is mandatory.

• A bachelor's degree is preferred.

• A minimum of three (3) years of relevant experience in the payment processing sector is required.

• A comprehensive understanding of payment card products, support services, and processes is essential.

• Current contractors in the same or equivalent role meeting all job requirements with Velera may qualify.

• This position is currently not eligible for sponsorship.

🏝️ Benefits

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Remote-first, flexible environment