Client Consultant, IP Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional support for clients in patent and trademark sectors

• Cultivate and manage relationships with both new and existing clients, fostering trusted partnerships centered on timely solutions

• Assist the sales team in the final stages of the process by educating clients about our services

• Actively communicate and collaborate with both external and internal clients to ensure portfolio records remain current, accurate, and valid

• Build and sustain strong working relationships with colleagues across all regions to provide a unified service experience

• Oversee docketing and conduct data reconciliation

• Deliver internal and external training on software related to the Services division

• Create and update process documentation

• Participate in ongoing process enhancements and change management initiatives throughout the organization

⛳️ Requirements

• Bachelor’s Degree or equivalent experience

• Over 3 years of experience in intellectual property

• Exceptional attention to detail, accuracy, and strong organizational abilities

• Proficient in Microsoft Office suite (Word, PowerPoint, Excel, etc.)

• Demonstrated proactive skills in client relationship management

• Capacity to multitask and handle multiple complex assignments

• Ability to carefully review various documents and client files

• Outstanding communication skills and the capability to engage professionally with a diverse range of executives, managers, subject matter experts, and administrative staff

• Uphold high standards of confidentiality and professionalism

• Self-motivated with the capacity to thrive in a fast-paced, collaborative environment

• Capability to work independently and manage time effectively

• Paralegal skills and knowledge of Intellectual Property are advantageous

• Experience in a change management context is a plus

• Must reside in and be authorized to work in the United States

🏝️ Benefits

• Hybrid or fully remote work options available

• Comprehensive medical, dental, vision, life, and pet insurance

• 401(k) plan with company matching

• Relaxed and enjoyable workplace atmosphere

• 3 weeks of paid vacation

• 8 designated company holidays, plus 2 floating holidays

• Extensive benefits package