Client Care and Sales Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage a substantial volume of outbound and inbound calls, emails, and online inquiries.

• Engage with clients to understand their needs and suggest suitable swim programs.

• Transform inquiries into registrations in a clear and professional manner.

• Follow up on incomplete registrations and nurture warm leads.

• Oversee client accounts, handle schedule changes, and address general inquiries.

• Precisely document interactions within the CRM (GoHighLevel / Google Workspace).

• Collaborate closely with operations to ensure a seamless client experience.

⛳️ Requirements

• Exceptional verbal and written communication abilities.

• Background in call center, client care, or sales roles is preferred.

• Comfort in managing back-to-back calls and inquiries.

• Strong attention to detail and proficient data entry skills.

• Availability to work Sunday–Thursday from 9:00 AM to 5:00 PM.

• Confidence and clarity when communicating over the phone.

• Ability to multitask and maintain focus under pressure.

• Organized, reliable, punctual, and accountable.

• Familiarity with GoHighLevel and Google Workspace CRM/documentation tools.

🏝️ Benefits

• Meaningful work assisting families in acquiring essential life-saving swim skills.

• Warm inbound inquiries (no cold calling involved).

• Well-defined systems, scripts, and support available.

• Professional, respectful, and fast-paced team atmosphere.

• Fully remote position with consistent working hours.

• Opportunities for career advancement.