Claims Resolution Adjuster

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Conduct investigations of automobile accidents that result in bodily injuries.

• Evaluate coverage, liability, and damages associated with claims.

• Provide exceptional customer service throughout the entire claims process.

• Maintain communication with customers via phone calls, emails, text messages, and occasionally video chats.

• Investigate casualty claims by performing thorough damage assessments and interpreting policies.

• Customize claim handling according to customers' preferred communication methods and offer updates on claim progress.

• Assess and negotiate claim settlements with customers, vendors, third-party carriers, and claimants.

• Utilize estimating tools, job aids, and settlement platforms effectively.

• Apply critical thinking to resolve challenging and complex claims.

• Adhere to relevant policies and ensure clear documentation in the claims system.

• Complete claim documentation accurately and promptly.

• Attend online meetings and training sessions with the camera on.

• Perform additional duties as assigned.

⛳️ Requirements

• Candidates must reside in the Pacific or Mountain time zones.

• This position is not available to residents of California, Washington, Alaska, Hawaii, and Puerto Rico.

• A minimum of 2 years of claims experience, specifically in casualty bodily injury claims.

• Experience in claims investigation and negotiation is preferred.

• Familiarity with liability investigations, coverage investigations, property damage coverage, methods of inspection, rental, and liability resolution is preferred.

• Strong phone communication skills, with the ability to establish rapport and assess claims accurately.

• Excellent critical thinking and problem-solving abilities, with a proven track record of successfully evaluating and negotiating injury claims.

• A dedicated private workspace that is free from distractions.

• A minimum internet bandwidth of 50 MB down/5 MB up.

• An appropriate work surface and seating arrangement.

• May be required to obtain an adjuster and/or appraiser license as a condition of employment.

• If licensing is necessary, candidates must complete an additional Department of Insurance background check and obtain licensing within 60 days of hire.

• Active insurance license holders must terminate all existing appointments before onboarding and may not hold outside appointments during employment.

• A background investigation is required.

• Allstate typically does not sponsor individuals for employment-based visas for this position.

🏝️ Benefits

• Benefits begin on Day 1, including time off, healthcare, retirement, and additional perks.

• Competitive salary.

• Support for continuous development and career progression.

• Time off programs and resources that promote work/life balance.

• Initial and ongoing training opportunities.

• 401(k)/pension plan.

• Education reimbursement program.

• Technology bundle provided, including laptop, monitors, headset, keyboard, and mouse.

• $80 per month reimbursement for connectivity expenses.

• Opportunity for a $1,000 Licensing Sign-On Bonus for candidates with the necessary active licenses for this role.