Claims Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct thorough investigations and resolve auto physical damage and property damage claims promptly and effectively.

• Validate and clarify coverage details for policyholders, while setting clear expectations regarding the claims process.

• Establish reserves for anticipated losses, coordinate vehicle inspections and rental authorizations, and escalate files to specialty teams when necessary.

• Act as the primary point of contact for customers and liaise with other departments.

• Research and address customer inquiries and concerns through various communication platforms.

• Track claim progress and exposures, ensuring accurate and timely payments are issued.

• Investigate and assess claims through interviews, reviewing documentation, and gathering evidence.

• Record claim interactions, conversations, and activities utilizing company systems and tools.

• Identify and escalate cases involving significant indemnity exposure or attorney representation.

• Manage a high volume of calls and collaborate with team members to meet departmental objectives.

⛳️ Requirements

• High School Diploma or GED is required.

• Prior customer service experience is essential.

• You may need to acquire a Company-sponsored Adjuster’s license for claims handling, which will be obtained upon hire.

• Ability to handle multiple tasks in a fast-paced environment, prioritize responsibilities, and produce accurate work.

• Strong written and verbal communication abilities.

• Capability to make high-quality claims adjusting decisions independently.

• Proven proficiency with MS Office applications (Outlook, Word) and claims-related software.

• A dedicated workspace that is free from distractions is required.

• Reliable high-speed internet connection with a minimum download speed of 25 Mbps is necessary.

• 6-12 months of relevant experience is preferred.

• Experience managing a high call volume in a professional call center setting is preferred.

• An Associate degree is preferred.

🏝️ Benefits

• Competitive compensation.

• Flexibility to work from virtually anywhere in the United States for most positions.

• Paid time off including vacation days, sick leave, 9 paid Company holidays, and volunteer hours.

• Incentive bonus programs with potential for holiday bonuses, referral bonuses, and performance-based bonuses.

• Comprehensive medical, dental, vision, life, and pet insurance coverage.

• 401(k) retirement savings plan with company matching contributions.

• A dynamic and engaging work environment.

• Opportunities for advancement and promotion.

• Education assistance for further development.

• Opportunities for both professional and personal growth.

• Company recognition program to acknowledge employee contributions.

• Access to health and wellbeing resources, including complimentary mental wellbeing therapy/coaching sessions, childcare and eldercare resources, and more.

• 8 weeks of paid training provided.