Claims Executive

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Focus on managing large clients within the mid-market segment across all client categories.

• Uphold claims service delivery standards by following Group Procedures, the Claims Operational Procedures Manual, and the Acturis Best Practice Guide.

• Analyze client claims and incident data to assist with claims defensibility and risk management.

• Monitor industry trends and proactively advise clients on preventative strategies.

• Organize and oversee regular client claims review meetings.

• Attend claims review meetings fully prepared and present accurate, up-to-date claims management information.

• Support Account Executives and broking teams during renewal, new business, and prospect meetings, whether in person or virtually as needed.

• Serve as a technical referral point for Account Executives and broking teams.

• Generate claims information and reports for client renewals and claims reviews within established deadlines.

• Collaborate with broking and new business teams to deliver high-quality claims data, aiding in client retention and new business acquisition.

• Accurately record claims details in the relevant PAS system.

• Proactively manage claims and quickly escalate complaints, conflicts of interest, and Errors & Omissions in accordance with Group policies and procedures.

• Act as a key claims-management liaison by coordinating with clients, colleagues, TPAs, insurers, and legal counsel.

⛳️ Requirements

• Comprehensive technical knowledge of all general insurance classes.

• Proficient in reading, understanding, and interpreting insurance policy wordings, as well as explaining coverage to clients and colleagues.

• Confidence in challenging insurers regarding policy interpretation and its application to claims.

• Ability to present and conduct face-to-face client reviews effectively.

• Capability to analyze claims data, identify trends, and advise clients on claims performance.

• Strong interpersonal and communication skills across a diverse, multi-site Claims function.

• Professional management of expectations.

• Ability to liaise with internal and external legal counsel and interpret their advice for clients.

• Solid understanding of business processes and performance drivers.

• In-depth knowledge of internal and external Claims functions, company performance, market intelligence, and business drivers.

• Proficient stakeholder management skills.

• Strong skills in negotiation, contracting, consultancy, facilitation, influencing, presentation, and communication.

• Willingness to undergo necessary pre-employment checks, including verification of employment, address, credit history, and standard criminal record checks.

🏝️ Benefits

• Equal opportunities employer.

• Inclusive working environment dedicated to diversity, equity, and inclusion.

• Employment checks prior to starting employment, including verification of recent employment, address, credit history, and a standard criminal record check.

• Standard benefits are referenced on the employer's benefits page, although specific benefits are not detailed in the posting.