Claims Consultant – Leave & Disability

This is a fully remote position, open to applicants in Minnesota, +1 more state.

📋 Description

• Represent the organization in depositions and arbitration proceedings.

• Serve as a liaison between legal teams and claims operations.

• Accurately and promptly manage both complex and straightforward disability and leave claims.

• Provide mentorship and support to claims personnel.

• Act as a subject matter expert on policies and procedures related to leave.

• Analyze claims data to identify trends and offer actionable insights.

• Ensure compliance with service level agreements (SLAs).

• Assist in continuous improvement efforts and departmental special projects.

• Communicate professionally with both internal and external stakeholders via phone and email.

• Cultivate and maintain relationships that support client satisfaction and operational objectives.

• Proactively create action plans to address process deficiencies.

⛳️ Requirements

• High School diploma or GED is required.

• Minimum of 5 years of experience in claims management (STD, FMLA, PPL, PFL).

• At least 2 years of experience in Client Escalation and Resolution strategies.

• Ability to analyze data and provide actionable insights tailored to client needs.

• Strong decision-making and critical thinking abilities.

• Excellent customer service and interpersonal skills.

• Proficiency in Microsoft Office 365, including Outlook.

• Strong written and verbal communication skills.

• Demonstrated critical thinking and problem-solving skills.

• High attention to detail and accuracy.

• Capacity to prioritize tasks and manage time effectively in a fast-paced setting.

• Collaborative approach with the ability to work across various functions.

🏝️ Benefits

• Health, dental, vision, and life insurance plans.

• 401(k) Savings plan with generous company matching contributions of up to 6%.

• Voya Retirement Plan with an employer-funded cash balance retirement plan (4%).

• Tuition reimbursement of up to $5,250 per year.

• 20 days of paid time off.

• Nine paid company holidays.

• Flexible Diversity Celebration Day.

• 40 hours of paid volunteer time each calendar year.

• Incentive opportunities, including annual cash incentives, sales incentives, and/or long-term incentives.