Claims Appraiser – Auto Estimatics

This is a fully remote position, open to applicants in California.

📋 Description

• Gather vehicle details from repair shops or customers.

• Prepare initial and supplemental estimates using photos or conducting in-person inspections.

• Meet with insured individuals to clarify coverage, assess vehicle damage, and guide them through the claims process.

• Utilize automated estimating systems to generate repair estimates.

• Offer technical assistance to claim handlers regarding vehicle repair matters.

• Leverage knowledge of market value and factors that influence reparability.

• Review bid content, photographic documentation, vehicle damage, and causation issues.

• Handle inbound calls and initiate outbound calls to customers and repair facilities.

• Deliver outstanding customer service and respond to inquiries and concerns.

• Engage with individuals who may express strong emotions or concerns about inspections or claim resolutions.

• Operate remotely for virtual estimates and utilize a mobile office/vehicle for in-person appointments.

• Work outside the designated territory when business needs necessitate.

⛳️ Requirements

• Experience in auto collision repair, auto damage estimating, and/or as an auto insurance appraiser.

• Exceptional customer service, critical thinking, and decision-making abilities.

• Strong verbal and written communication skills.

• Capability to multitask across various technical platforms.

• Demonstrated accountability and resourcefulness.

• Physical ability to stoop, bend, and perform some lifting to assess vehicle damage and create repair estimates.

• A valid driver's license is required.

• Must live within a commutable distance of the Los Angeles area.

• Willingness and ability to work flexible shifts, overtime, and irregular hours as necessary.

• Completion of required training, applicable proficiency and licensing exams, Motor Vehicle Record checks, and background investigations.

• Preferred: Motor Vehicle Physical Damage Appraiser License.

• Preferred: Knowledge of CCC One and/or Mitchell.

• Preferred: I-CAR Platinum Certification.

🏝️ Benefits

• Annual salary increase and bonus opportunities.

• Potential yearly incentive pay up to 15% of base salary.

• Health and wellness programs.

• State Farm covers the majority of healthcare premiums.

• Multiple healthcare plan choices, including a high deductible plan.

• In-network preventive care is covered at 100%.

• Vision and dental coverage, telemedicine access, and 24/7 mental health professionals.

• Leading industry training programs.

• Tuition assistance programs available.

• Access to employee resource groups.

• Mentoring opportunities.

• Assistance with fertility, IVF, and adoption.

• College coaching services.

• National discount programs.

• Interactive monthly financial workshops.

• Complimentary financial coaching.

• Savings and financing options through State Farm Federal Credit Union.

• Generous paid time off policies, starting with up to 20 days annually.

• Parental leave benefits.

• Paid holiday observances.

• Celebration day recognition.

• Life leave (40 hours per year).

• Bereavement leave provisions.

• Community service and education support days.

• Matching Gift Program available.

• Good Neighbor Grant Program.

• Employee Assistance Fund.

• Free access to financial advisors.

• 401(k) plan with company contributions of up to 7% of salary.

• Flexible work arrangement including remote work and use of a mobile office/vehicle.