Claims Analyst

This is a fully remote position, open to applicants in California.

📋 Description

• Conduct investigations, analyses, and responses to complaints from Consumer Protection Agencies, Regulatory Agencies, attorneys, upper management, and Corporate Offices.

• Assess liability complaints against First American and/or independent contractors assigned by First American.

• Act as the Company's representative in Small Claims Cases.

• Manage escalated and highly visible claims that cannot be resolved through standard claims processes.

• Address legal matters as they relate to claims.

• Support the maintenance of the company's reputation with customers, regulatory agencies, and consumer protection organizations.

⛳️ Requirements

• Minimum of 1-2 years of prior customer service experience.

• Bachelor’s degree or equivalent work experience.

• Strong communication abilities.

• Basic understanding of mechanical, technical, and contractual concepts.

• Outstanding customer service aptitude.

• Strong analytical and investigative skills.

• Proficient in Microsoft Word and Outlook.

• Capability to navigate through Access.

• Basic knowledge of the home warranty industry.

• Ability to maintain composure in challenging conversations.

• Previous leadership experience is preferred but not mandatory.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan.

• Paid time off (PTO) and paid sick leave.

• Employee stock purchase program.

• Inclusive workplace culture.

• Commitment to equal opportunity employment.