Claims Analyst

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee a designated portfolio of Arrive Fresh cargo claims from the initial submission to the final resolution stage.

• Investigate and address claims related to temperature-sensitive freight, including reefer temperature deviations, pulp readings, transit delays, shelf-life deterioration, and USDA inspection outcomes.

• Negotiate and resolve claims associated with cargo loss, damage, shortages, and contamination.

• Coordinate the salvage, redistribution, or disposal of perishable freight items.

• Gather and verify temperature logs, bills of lading, USDA inspection reports, invoices, and other relevant documentation for claims.

• Reconcile receivables and payables related to claims, ensuring proper releases and executing assignments of rights.

• Monitor claims data and trends to pinpoint risk areas, recurring problems, and concerns regarding carrier performance.

• Collaborate with Carrier Sales, Business Delivery, Legal, and Operational Risk teams.

• Forward complex, high-value, or litigated claims to the Arrive Fresh Risk Manager for further handling.

• Ensure compliance with cold-chain protocols, carrier vetting, reefer certifications, temperature-recording guidelines, pre-cooling specifications, and FSMA regulations.

• Supervise workflows related to operational risk for rejected, stranded, or high-risk perishable loads.

• Maintain precise records of claims within TMS and claims management systems, keeping both customers and carriers updated.

⛳️ Requirements

• A Bachelor's Degree in a relevant field (Supply Chain, Business Administration, Finance, or a related discipline) or equivalent professional experience is preferred.

• A minimum of 3 years' experience in cargo claims management, particularly in 3PL, freight brokerage, or cargo insurance settings.

• Comprehensive understanding of the Carmack Amendment, PACA guidelines, USDA standards, and FSMA regulations.

• Exceptional negotiation, conflict resolution, and critical thinking abilities, particularly in managing high-value settlements and complex legal disputes.

• Strong organizational skills and meticulous attention to detail in a dynamic logistics environment.

• Proficient in Google Workspace, freight broker TMS platforms, and claims management software.

• Outstanding written and verbal communication skills for managing customer and carrier relationships.

🏝️ Benefits

• Medical, dental, vision, life, and disability coverage.

• Matching 401(k) program.

• Opportunities for employee resource groups and learning initiatives.

• Complimentary counseling sessions via the Employee Assistance Program.

• Referral Program.

• Company-paid holidays.

• Paid vacation time.

• Wellness days.

• 100% paid parental leave.