Claims Analyst

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee a designated portfolio of Arrive Fresh cargo claims from the initial submission through to final resolution.

• Investigate and resolve claims related to temperature-controlled freight, including reefer temperature variations, pulp readings, transit delays, shelf-life degradation, and USDA inspection outcomes.

• Implement PACA guidelines and the Carmack Amendment.

• Negotiate and resolve claims pertaining to cargo loss, damage, shortages, and contamination with shippers, receivers, carriers, and insurance adjusters.

• Coordinate the salvage, redistribution, or disposal of perishable freight in accordance with food safety and FSMA regulations.

• Collect and verify claim documentation, such as temperature logs, bills of lading, USDA inspections, and invoices.

• Establish defensible positions for recovery and subrogation purposes.

• Reconcile receivables and payables related to claims, secure releases, and facilitate assignments of rights.

• Monitor claims data and trends to pinpoint risk areas, recurring problems, and concerns regarding carrier performance.

• Communicate findings with the leadership team at Arrive Fresh.

• Collaborate with Carrier Sales, Business Delivery, Legal, and Operational Risk teams on high-risk shipments and dispute resolution.

• Escalate intricate, high-value, or litigated claims to the Arrive Fresh Risk Manager.

• Supervise cold-chain compliance and the standards for carrier vetting.

• Enforce certifications for reefer units, temperature-monitoring protocols, pre-cooling requirements, and compliance with the FSMA Sanitary Transportation Rule.

• Manage operational risk workflows for rejected, stranded, or high-risk perishable loads.

• Coordinate real-time reviews of reefer temperature deviations, offsite restacks, and actions regarding carrier holds or decertifications.

• Maintain precise records of claims in the TMS and claims management system.

• Keep customers and carriers updated on the status of claims.

⛳️ Requirements

• A Bachelor's Degree in a relevant area (Supply Chain, Business Administration, Finance, or a related field) or equivalent professional experience is preferred.

• A minimum of 3 years of experience in cargo claims management, particularly within 3PL, freight brokerage, or cargo insurance sectors.

• Extensive knowledge of laws and standards governing perishable freight, including the Carmack Amendment, PACA guidelines, USDA standards, and FSMA.

• Strong negotiation, conflict resolution, and critical thinking abilities.

• Proven history of managing high-value settlements and complex legal disputes.

• Excellent organizational skills with a strong focus on detail.

• Capability to handle competing priorities in a dynamic logistics environment.

• Familiarity with Google Workspace, freight broker TMS platforms, and claims management software.

• Exceptional written and verbal communication skills.

• Commitment to proactive and collaborative management of customer and carrier relationships.

🏝️ Benefits

• Comprehensive benefits package that includes medical, dental, vision, life, disability, and supplemental coverage.

• 401(k) matching program.

• Employee Resource Groups.

• Complimentary counseling sessions available through the Employee Assistance Program.

• Company-sponsored holidays.

• Paid vacation time.

• Wellness days.

• Fully paid parental leave.

• Employee Referral Program.

• Opportunities for personal and career development.

• An award-winning company culture.

• Flexible remote work arrangements.