Claims Analyst

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Oversee a designated portfolio of Arrive Fresh cargo claims from the initial submission to the final resolution.

• Investigate and address temperature-controlled freight claims related to reefer temperature variances, pulp readings, transit delays, shelf-life deterioration, and USDA inspection outcomes.

• Implement PACA guidelines and the Carmack Amendment.

• Negotiate and resolve claims related to cargo loss, damage, shortage, and contamination with shippers, receivers, carriers, and insurance adjusters.

• Organize salvage, redistribution, or disposal of perishable freight in accordance with food safety and FSMA regulations.

• Gather and verify temperature logs, bills of lading, USDA inspections, invoices, and other relevant claim documentation.

• Reconcile receivables and payables associated with claims, secure releases, and carry out assignments of rights.

• Monitor claims data and trends to pinpoint risk areas, recurring issues, and concerns regarding carrier performance.

• Collaborate with Carrier Sales, Business Delivery, Legal, and Operational Risk on high-risk shipments and resolution of disputes.

• Elevate complex, high-value, or litigated claims to the Arrive Fresh Risk Manager.

• Supervise cold-chain compliance and standards for carrier vetting, including reefer certifications, temperature-recording protocols, pre-cooling requirements, and adherence to FSMA.

• Manage operational risk workflows for rejected, stranded, or high-risk perishable loads.

• Keep precise claim records in the TMS and claims management system, ensuring customers and carriers are regularly updated.

⛳️ Requirements

• A Bachelor's Degree in a relevant discipline (Supply Chain, Business Administration, Finance, or similar) or equivalent professional experience is preferred.

• At least 3 years of experience in cargo claims management, particularly within 3PL, freight brokerage, or cargo insurance sectors.

• Extensive knowledge of laws and standards governing perishable freight, including the Carmack Amendment, PACA guidelines, USDA regulations, and FSMA.

• Strong skills in negotiation, conflict resolution, and critical thinking, with a proven history of managing high-value settlements and intricate legal disputes.

• Exceptional organizational abilities and a keen attention to detail, capable of juggling competing priorities in a dynamic logistics setting.

• Proficient in Google Workspace, freight broker TMS platforms, and claims management software.

• Excellent verbal and written communication skills with an emphasis on proactive and collaborative management of customer and carrier relationships.

🏝️ Benefits

• Comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.

• Matching 401(k) program.

• Employee Resource Groups.

• Free counseling sessions through the Employee Assistance Program.

• Company-paid holidays.

• Paid vacation time.

• Wellness days.

• 100% paid parental leave.

• Referral Program.