Claims Adjuster – Rideshare, BI

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver prompt, courteous, and top-notch customer service to policyholders and claimants.

• Respond to customer inquiries, process claims, and address customer requests.

• Oversee a portfolio of both litigated and non-litigated cases.

• Examine and assess auto insurance claims, investigate disputes, and collect essential information and documentation.

• Assess liability, damages, medical treatments, and severity of injuries.

• Negotiate and resolve claims with opposing parties or their insurance representatives.

• Ensure adherence to state regulations, policy guidelines, and standard operating procedures.

• Handle non-litigation and litigation cases pertaining to auto claims disputes.

• Communicate with involved parties, clients, claims adjusters, attorneys, and other stakeholders.

• Participate in mediations, arbitrations, and court hearings as necessary.

• Collaborate with defense counsel, claims counsel, litigation claims management, approved defense firms, and vendors.

• Review legal documents and ensure compliance with initial suit-handling plans of action.

• Act as a corporate representative for discovery reviews, depositions, and trials when required.

• Analyze policy language, make coverage determinations, and draft correspondence related to coverage.

• Proactively manage both litigated and non-litigated claim files from inception to resolution.

• Direct and oversee the activities and expenses of external vendors, including defense counsel, coverage counsel, experts, and independent adjusters.

• Maintain adjuster licenses and fulfill continuing education obligations.

• Share insights on claims with internal product and engineering teams to facilitate process enhancements and technology improvements.

⛳️ Requirements

• Bachelor's degree (applicants without a degree are encouraged to apply if they meet other qualifications).

• Experience in Ride Share (or TNC/Livery) is mandatory.

• A minimum of 3 years of focused experience in rideshare claims adjustment.

• Familiarity with commercial auto exposures.

• Experience managing both attorney-represented and unrepresented claims.

• Knowledge of third-party bodily injury claims, including catastrophic losses.

• Experience with UM/UIM bodily injury.

• Litigation experience is required.

• PIP experience is beneficial but not essential.

• Understanding of state regulations, policy provisions, and standard operating procedures.

• Willingness to travel as required for client and claims needs.

• An active adjuster license is required: a resident state license where available, or a Designated Home State (DHS) license.

• Willingness to obtain all necessary licenses within 60 days, including completing state-required examinations.

🏝️ Benefits

• Comprehensive health insurance package with nationwide coverage, including vision and dental.

• 401(k) retirement plan with employer matching contributions.

• Competitive paid time off (PTO) policy.

• Generous family leave policy after 8 months of continuous employment.

• Flexible remote work options to promote work-life balance.

• Provision of an Apple laptop, large second monitor, and other quality-of-life equipment as needed.

• Remote-first work environment.

• A culture that values diversity in backgrounds, perspectives, and life experiences.