Claim Specialist – Property Field Inspection

This is a fully remote position, open to applicants in Washington.

📋 Description

• Manage claims related to accidents and weather for homeowners, commercial properties, and significant losses.

• Perform on-site inspections and evaluations of damage to residential and commercial properties.

• Serve as the initial point of contact for insured clients.

• Clarify coverage details and assess damages.

• Assist policyholders throughout the claims process while delivering Remarkable service.

• Collaborate with policyholders, insurance agents, and other relevant parties to gather information and resolve claims.

• Engage with individuals who may have strong emotions or concerns regarding inspections or claim resolutions.

• Deliver outstanding customer service and promptly respond to inquiries and concerns.

• Collect evidence, document findings, and create comprehensive reports.

• Investigate and adjust personal and commercial property claims with exposures up to $500,000.

• Assess coverage and policy terms to ensure claim validity and adherence to regulatory standards.

• Negotiate and settle claims within authorized limits, policy provisions, industry standards, and company guidelines.

• Manage the assigned territory in Gig Harbor, with occasional travel outside the area to support other territories.

• Primarily work in the field from a commutable distance from home, utilizing a mobile office/vehicle, with some virtual work from home.

⛳️ Requirements

• Must be an experienced and highly skilled professional.

• Capability to investigate issues, assess information, and make well-supported decisions.

• Proficient in interpreting detailed policies, guidelines, or technical information and applying them accurately.

• Ability to quickly grasp unfamiliar concepts, processes, and terminology.

• Effective interaction skills with policyholders, agents, and other stakeholders.

• Strong communication and interpersonal skills, especially for handling difficult or emotional conversations.

• Detail-oriented with excellent organizational and analytical abilities.

• Proficient in using mobile/desktop tools for documentation and support of claims both in the field and remotely.

• Physical agility required for various tasks such as walking, bending, reaching, kneeling, squatting, lifting, carrying, climbing ladders, traversing roofs, and maneuvering in tight spaces.

• Completion of Rope and Harness Safety Training may be necessary.

• A valid driver’s license is mandatory.

• Must successfully complete all required training, proficiency and licensing exams, Motor Vehicle Record checks, and background checks.

• Preferred: Bachelor’s Degree in a relevant field such as Risk Management, Insurance, Business, Construction Management, or similar.

• Preferred: Experience in customer service.

• Preferred: Familiarity with property insurance concepts and general claim handling procedures.

• Preferred: Basic knowledge of residential and commercial building construction as well as components/materials.

• Preferred: Understanding of water mitigation principles and inspection methods.

• Preferred: Working knowledge of Xactimate and XactContents.

• Flexible schedules and willingness to work overtime and/or irregular hours.

🏝️ Benefits

• Potential annual incentive pay up to 15% of base salary.

• Annual salary increase and bonus opportunities.

• State Farm covers a significant portion of the healthcare premium.

• Multiple healthcare plan options available, including a high deductible plan.

• 100% coverage for in-network preventative care across all medical plans.

• Vision, dental, telemedicine, 24/7 mental health professionals, and additional health and wellness programs.

• Industry-leading training programs.

• Tuition assistance programs.

• Employee resource groups.

• Mentorship opportunities.

• Support for fertility, IVF, and adoption.

• College coaching services.

• National discount programs.

• Interactive monthly financial workshops.

• Complimentary financial coaching.

• Savings and financing options through State Farm Federal Credit Union.

• Generous time-off policies, starting with up to 20 days annually.

• Parental leave provisions.

• Paid holidays and a celebration day.

• Life leave (40 hours per year).

• Bereavement leave.

• Community service and education support days.

• Matching Gift Program.

• Good Neighbor Grant Program.

• Employee Assistance Fund.

• Access to free financial advisors.

• 401(k) plan with company contributions of up to 7% of salary.

• Work from home using a mobile office/vehicle for in-person appointments.

• Opportunities for virtual work completed from home.