Claim Specialist – Property Field Inspection

This is a fully remote position, open to applicants in Washington.

📋 Description

• Perform on-site evaluations and inspections of property damage for both residential and commercial entities.

• Serve as the initial point of contact for insured clients.

• Clarify coverage details and assess damage estimates.

• Assist policyholders throughout the claims process while delivering outstanding service.

• Work collaboratively with policyholders, insurance agents, and other relevant parties.

• Collect information and resolve claims in an efficient manner.

• Engage with individuals who may express strong emotions or concerns.

• Deliver exceptional customer service and respond to inquiries in a timely and professional manner.

• Collect evidence, document findings, and compile comprehensive reports.

• Investigate and adjust personal and commercial property claims with exposures up to $500,000.

• Assess coverage and policy terms to establish claim validity and ensure regulatory compliance.

• Negotiate and settle claims within authorized limits.

• Operate remotely and utilize a mobile office/vehicle for field appointments.

• Travel beyond the assigned area as necessary to support other regions.

⛳️ Requirements

• Must be an experienced and highly skilled professional.

• Capable of investigating issues, evaluating information, and making well-supported decisions.

• Ability to interpret complex policies, guidelines, or technical data and apply them accurately.

• Quick learner of unfamiliar concepts, processes, and terminology.

• Effectively engage with policyholders, agents, and other stakeholders.

• Strong communication and interpersonal skills for handling difficult or emotional discussions.

• Detail-oriented with robust organizational and analytical capabilities.

• Proficient in using mobile and desktop tools to document and support claims both in the field and remotely.

• Physical capability to walk, bend, reach, kneel, squat, stoop, lift, carry, unfold, climb ladders, traverse roofs, and crawl in tight spaces.

• May require completion of Rope and Harness Safety Training.

• A valid driver's license is necessary.

• Must successfully finish required training, applicable proficiency and licensing exams, MVR checks, and background checks.

• Preferred: Bachelor's Degree in a relevant field such as Risk Management, Insurance, Business, Construction Management, or a similar discipline.

• Preferred: Experience in customer service.

• Preferred: Familiarity with property insurance concepts and general claims handling procedures.

• Preferred: Basic knowledge of residential and commercial building construction and materials/components.

• Preferred: Understanding of water mitigation principles and inspection processes.

• Preferred: Proficiency in Xactimate and XactContents.

• Must reside within one of the specified zip codes: 98223, 98237, 98241, 98252, 98258, 98267, 98284, 98287, 98290.

🏝️ Benefits

• Potential annual incentive pay up to 15% of base salary.

• Annual raise and bonus opportunities.

• Access to health and wellbeing programs.

• Multiple healthcare plan options, including a high deductible plan.

• 100% coverage for in-network preventative care.

• Vision and dental insurance coverage.

• Telemedicine services available.

• 24/7 access to mental health professionals.

• Industry-leading training programs offered.

• Tuition assistance programs available.

• Employee resource groups for support.

• Mentoring opportunities provided.

• Assistance for fertility, IVF, and adoption.

• College coaching services accessible.

• National discount programs available to employees.

• Monthly interactive financial workshops.

• Complimentary financial coaching services.

• Savings and financing options through State Farm Federal Credit Union.

• Initial entitlement of up to 20 days of annual time off.

• Parental leave benefits.

• Paid holidays recognized.

• A designated celebration day.

• Life leave (40 hours per year) provided.

• Bereavement leave available.

• Community service and education support days offered.

• Matching Gift Program for charitable contributions.

• Good Neighbor Grant Program available.

• Employee Assistance Fund established.

• Access to free financial advisors.

• 401(k) plan with company contributions of up to 7% of salary.