Claim Specialist – Property Field Inspection

This is a fully remote position, open to applicants in Washington.

📋 Description

• Perform on-site evaluations and inspections of property damage for both residential and commercial properties.

• Serve as the initial point of contact for insured individuals, explain coverage details, assess damages, and assist them throughout the claims process.

• Collaborate with policyholders, insurance agents, and other relevant parties to collect information and resolve claims effectively.

• Maintain a professional demeanor when interacting with individuals expressing strong emotions or concerns.

• Deliver outstanding customer service while addressing inquiries and concerns.

• Collect evidence, document findings, and create comprehensive reports.

• Investigate and adjust personal and commercial property claims with exposures of up to $500,000.

• Assess coverage and policy terms to ascertain claim validity and ensure regulatory compliance.

• Negotiate and settle claims within authorized limits according to policy provisions, industry standards, and company guidelines.

• Primarily operate in the field from a home-based mobile office/vehicle, with some virtual work from home.

• Occasionally travel outside the assigned area to support other territories.

⛳️ Requirements

• A seasoned and highly skilled professional.

• Capability to investigate issues, assess information, and make well-supported decisions.

• Proficiency in interpreting detailed policies, guidelines, or technical information and applying them accurately.

• Ability to swiftly learn unfamiliar concepts, processes, and terminology.

• Effectiveness in interacting with policyholders, agents, and stakeholders.

• Strong communication and interpersonal skills for managing difficult or emotional conversations.

• Detail-oriented with robust organizational and analytical abilities.

• Proficient in using mobile and desktop tools to document and support claims both in the field and remotely.

• Physical capability to walk, bend, reach, kneel, squat, stoop, lift, carry, unfold, climb ladders, navigate roofs at various heights and pitches, and crawl in tight spaces.

• May be required to complete Rope and Harness Safety Training.

• A valid driver's license is required.

• Competitive candidates must reside within one of the specified Monroe-area ZIP codes and serve the same territory.

• Willingness and ability to work flexible schedules, overtime, and/or irregular hours.

• Employees must successfully finish required training, proficiency and licensing exams, MVR checks, and background checks.

• A Bachelor's Degree in a relevant field such as Risk Management, Insurance, Business, Construction Management, or a similar discipline is preferred.

• Customer service experience is preferred.

• An understanding of property insurance concepts is preferred.

• Basic knowledge of residential and commercial building construction and materials is preferred.

• Familiarity with water mitigation principles and inspection processes is preferred.

• Working knowledge of Xactimate and XactContents is preferred.

🏝️ Benefits

• Potential yearly incentive pay up to 15% of base salary.

• Annual raise and bonus opportunities.

• State Farm covers most of the healthcare premium.

• Multiple healthcare plan options, including a high deductible plan.

• 100% coverage for in-network preventative care.

• Vision, dental, telemedicine, and 24/7 access to mental health professionals.

• Industry-leading training programs.

• Tuition assistance programs.

• Employee resource groups.

• Mentoring opportunities.

• Assistance with fertility, IVF, and adoption.

• College coaching available.

• National discount programs.

• Interactive monthly financial workshops.

• Free financial coaching services.

• Savings and financing options through State Farm Federal Credit Union.

• Initially, earn up to 20 days of paid time off annually.

• Parental leave benefits.

• Paid holidays and a celebration day.

• Life leave (40 hours per year) and bereavement leave.

• Community service or education support days.

• Matching Gift Program and Good Neighbor Grant Program.

• Employee Assistance Fund and free financial advisors.

• 401(k) plan with company contributions of up to 7% of salary.

• Remote fieldwork from home with a mobile office/vehicle.

• Flexible scheduling options available.