Claim Specialist – Property Field Inspection

This is a fully remote position, open to applicants in Utah.

📋 Description

• Perform on-site evaluations and inspections of damage to residential and commercial properties.

• Serve as the initial point of contact for insured individuals.

• Clarify coverage details, assess damages, and assist policyholders throughout the claims journey.

• Collaborate with policyholders, insurance representatives, and other relevant parties.

• Collect information and resolve claims in an efficient manner.

• Deliver outstanding customer service while addressing questions and concerns.

• Collect evidence, document findings, and create comprehensive reports.

• Investigate and adjust claims for personal and commercial properties with exposures up to $500,000.

• Assess coverage and policy stipulations to verify claim legitimacy and adherence to local regulations.

• Negotiate and finalize claims within authorized limits.

• Primarily work in the field from a home-based mobile office or vehicle, with opportunities for virtual work from home.

• Occasionally travel beyond the designated territory to support other regions.

• Complete necessary training, assessments, and licensing examinations as required.

⛳️ Requirements

• Capability to investigate issues, assess information, and make well-founded decisions.

• Ability to interpret intricate policies, guidelines, or technical data and apply them accurately.

• Capacity to swiftly learn new concepts, procedures, and terminology.

• Proficient in effectively interacting with policyholders, agents, and other stakeholders.

• Strong communication and interpersonal skills for handling challenging/emotional discussions.

• Detail-oriented with excellent organizational and analytical abilities.

• Proficient in using mobile and desktop tools to document claims in both field and remote situations.

• Physical capability to walk, bend, reach, kneel, squat, stoop, lift, carry, unfold, and climb ladders.

• Ability to use the appropriate equipment to navigate roofs of various heights and pitches.

• Capability to crawl in confined spaces.

• May be required to undergo Rope and Harness Safety Training.

• A valid driver’s license is necessary.

• Motor Vehicle Record (MVR) check is required as part of the pre-employment background process.

• Successful completion of all mandated training, proficiency tests, licensing exams, MVR checks, and background investigations.

• Preferred: Bachelor’s Degree in Risk Management, Insurance, Business, Construction Management, or a related field.

• Preferred: Experience in customer service.

• Preferred: Familiarity with property insurance principles, coverage basics, and general claims management practices.

• Preferred: Basic knowledge of residential and commercial building construction and materials.

• Preferred: Understanding of water mitigation techniques and inspection methodologies.

• Preferred: Working knowledge of Xactimate and XactContents software.

• Willingness and ability to work flexible schedules, including overtime and irregular hours.

• Competitive candidates must reside within one of the designated Salt Lake City-area zip codes.

🏝️ Benefits

• Potential annual incentive pay of up to 15% of base salary.

• Annual raises and bonuses.

• State Farm covers a majority of healthcare premiums.

• Multiple healthcare plan options, including a high deductible plan.

• 100% coverage for in-network preventive care.

• Vision, dental, telemedicine, and 24/7 access to mental health professionals.

• Industry-leading training programs.

• Tuition assistance programs.

• Employee resource groups.

• Mentoring opportunities.

• Assistance with fertility, IVF, and adoption.

• College coaching services.

• National discount programs.

• Interactive monthly financial workshops.

• Free financial coaching available.

• Savings and financing options through State Farm Federal Credit Union.

• Initial accrual of up to 20 days of paid time off annually.

• Parental leave provided.

• Paid holidays and a celebration day.

• Life leave of 40 hours per year.

• Bereavement leave offered.

• Days off for community service or educational support.

• Matching Gift Program available.

• Good Neighbor Grant Program.

• Employee Assistance Fund.

• Access to free financial advisors.

• 401(k) plan with company contributions of up to 7% of salary.

• Work-life balance supported through a standard 38:45-hour work week.

• Remote fieldwork from home with a mobile office/vehicle for in-person appointments.

• Opportunities for virtual work from home.