Claim Specialist – Property Field Inspection

This is a fully remote position, open to applicants in Texas.

📋 Description

• Perform on-site evaluations and inspections of damages to both residential and commercial properties.

• Serve as the initial point of contact for insured individuals, explaining coverage, estimating damages, and guiding them through the claims process.

• Collaborate with policyholders, insurance agents, and other stakeholders to collect information and resolve claims efficiently.

• Maintain professional interactions with parties who may express strong emotions or concerns.

• Deliver outstanding customer service while addressing inquiries and resolving concerns.

• Collect evidence, document findings, and prepare thorough reports.

• Investigate and adjust claims for personal and commercial properties with exposures up to $500,000.

• Assess coverage and policy terms to ensure claim validity and compliance with regulations.

• Negotiate and settle claims within authorized limits.

• Operate from home while utilizing a mobile office/vehicle for in-person meetings.

• Travel outside the designated territory when necessary to assist other areas.

• Complete virtual work from home and fulfill required training.

⛳️ Requirements

• Must be an experienced and highly skilled professional.

• Capable of investigating issues, evaluating information, and making well-supported decisions.

• Proficient in interpreting detailed policies, guidelines, or technical information and applying them accurately.

• Quick to learn new concepts, processes, and terminology.

• Effective in interacting with policyholders, agents, and other stakeholders.

• Strong communication and interpersonal skills for handling difficult or emotional discussions.

• Detail-oriented with excellent organizational and analytical abilities.

• Proficient in using mobile and desktop tools to document and support claims both in the field and remotely.

• Physically agile, with the ability to walk, bend, reach, kneel, squat, stoop, lift, carry, unfold, climb ladders, traverse roofs, and crawl in tight spaces.

• May be required to complete Rope and Harness Safety Training.

• A valid driver's license is necessary.

• Competitive candidates must live within the specified Dallas NW or Fort Worth zip codes and service the corresponding territory.

• Must have the ability and willingness to work flexible schedules, including overtime and irregular hours.

• A Bachelor's Degree in a related field such as Risk Management, Insurance, Business, Construction Management, or a similar discipline is preferred.

• Prior customer service experience is preferred.

• An understanding of property insurance concepts is preferred.

• Baseline knowledge of residential and commercial building construction and materials is preferred.

• Familiarity with water mitigation principles and inspection processes is preferred.

• Working knowledge of Xactimate and XactContents is preferred.

• Successful completion of required training, applicable proficiency or licensing exams, MVR checks, and background checks is necessary.

🏝️ Benefits

• Potential annual incentive pay of up to 15% of base salary.

• Annual raise and bonus opportunities.

• State Farm covers a significant portion of healthcare premiums.

• Multiple healthcare plan options available, including a high deductible plan.

• 100% coverage for in-network preventative care services.

• Vision, dental, telemedicine, and access to 24/7 mental health professionals.

• Industry-leading training programs.

• Tuition assistance programs available.

• Employee resource groups for support and networking.

• Mentoring programs offered.

• Assistance for fertility, IVF, and adoption.

• College coaching services provided.

• Access to national discount programs.

• Interactive monthly financial workshops to enhance financial literacy.

• Free financial coaching services.

• State Farm Federal Credit Union savings account or financing options.

• Initial annual leave of up to 20 days.

• Parental leave provided.

• Paid holidays and a special celebration day.

• Life leave (40 hours per year) for personal matters.

• Bereavement leave available.

• Community service and education support days offered.

• Matching Gift Program to encourage charitable contributions.

• Good Neighbor Grant Program for community impact.

• Employee Assistance Fund for additional support.

• Access to free financial advisors.

• 401(k) plan with company contributions up to 7% of salary.