Claim Specialist – Property Field Inspection

This is a fully remote position, open to applicants in Texas.

📋 Description

• Perform on-site evaluations and inspections of damage related to residential and commercial properties.

• Serve as the initial point of contact for insured clients.

• Clarify coverage details and assess damages.

• Assist policyholders throughout the claims process while delivering exceptional service.

• Collaborate effectively with policyholders, insurance agents, and all relevant parties.

• Collect information and resolve claims in a timely manner.

• Engage with individuals who may exhibit strong emotions or concerns.

• Provide outstanding customer service and respond to inquiries without delay.

• Collect evidence, document findings, and create comprehensive reports.

• Investigate and adjust personal and commercial property claims involving exposures up to $500,000.

• Assess coverage and policy terms to ensure claim validity and adherence to regulations.

• Negotiate and settle claims within established authorization limits.

• Travel outside the designated area when necessary to support other regions.

⛳️ Requirements

• Capability to investigate issues, assess information, and make well-informed decisions.

• Competence in interpreting intricate policies, guidelines, or technical information and applying them correctly.

• Ability to swiftly grasp unfamiliar concepts, processes, and terminology.

• Proficient interaction skills with policyholders, agents, and other stakeholders.

• Strong communication and interpersonal skills to handle challenging or emotional discussions.

• Excellent organizational and analytical abilities.

• Skilled in using mobile and desktop tools for documenting and managing claims.

• Physical capability to walk, bend, reach, kneel, squat, lift, carry, unfold, climb ladders, navigate roofs safely, and maneuver in tight spaces.

• May be required to complete Rope and Harness Safety Training.

• A valid driver's license is necessary.

• Must successfully finish the required training, proficiency and licensing exams, MVR checks, and background checks.

• A Bachelor's Degree in a relevant field such as Risk Management, Insurance, Business, Construction Management, or a related discipline is preferred.

• Previous customer service experience is preferred.

• Familiarity with property insurance concepts is preferred.

• Basic knowledge of residential and commercial construction and materials is preferred.

• Awareness of water mitigation principles and inspection processes is preferred.

• Working knowledge of Xactimate and XactContents is preferred.

🏝️ Benefits

• Potential yearly incentive pay of up to 15% of base salary.

• Annual raises and bonuses.

• State Farm covers a significant portion of healthcare premiums.

• Various healthcare plan options, including a high-deductible plan.

• Complete coverage for in-network preventative care.

• Vision, dental, telemedicine, and access to 24/7 mental health professionals.

• Leading-edge training programs in the industry.

• Tuition assistance programs available.

• Employee resource groups for support.

• Mentoring opportunities provided.

• Assistance with fertility, IVF, and adoption.

• College coaching services offered.

• Access to national discount programs.

• Interactive monthly financial workshops.

• Free financial coaching services.

• Savings and financing options through State Farm Federal Credit Union.

• Generous time-off policies.

• Up to 20 days of annual leave initially.

• Parental leave available.

• Paid holidays and a celebration day.

• Life leave of 40 hours per year.

• Bereavement leave offered.

• Days for community service and education support.

• Matching Gift Program available.

• Good Neighbor Grant Program in place.

• Employee Assistance Fund for support.

• Access to free financial advisors.

• 401(k) plan with company contributions of up to 7% of salary.

• Opportunity for remote-field work from home with a mobile office/vehicle for in-person appointments.