Claim Specialist – Property Field Inspection

This is a fully remote position, open to applicants in Texas.

📋 Description

• Perform on-site evaluations and inspections of damages to both residential and commercial properties.

• Serve as the initial point of contact by meeting with insured individuals.

• Clarify coverage details and assess damages accurately.

• Assist policyholders throughout the claims process while delivering exceptional service.

• Collaborate with policyholders, insurance agents, and other relevant parties.

• Collect evidence and document findings thoroughly.

• Create comprehensive reports that support claims management.

• Investigate and adjust personal and commercial property claims with exposures of up to $500,000.

• Assess coverage and policy terms to ensure claim validity and compliance with regulations.

• Negotiate and settle claims within authorized limits.

• Work remotely and utilize a mobile office/vehicle for in-person meetings.

• Carry out virtual tasks from home.

• Occasionally travel outside the assigned area to provide assistance to other regions.

• Adapt to flexible schedules, including overtime and/or irregular hours, as business demands change.

⛳️ Requirements

• Skill in investigating issues, evaluating information, and making well-supported decisions.

• Capability to interpret detailed policies, guidelines, or technical materials and apply them accurately.

• Quick learning ability for unfamiliar concepts, processes, and terminology.

• Proficiency in effectively interacting with policyholders, agents, and other stakeholders.

• Strong communication and interpersonal skills for handling challenging or emotional conversations.

• Detail-oriented with excellent organizational and analytical capabilities.

• Proficient in using mobile and desktop tools for documenting and supporting claims both in the field and remotely.

• Physical capacity to walk, bend, reach, kneel, squat, stoop, lift, carry, unfold, and climb ladders.

• Ability to utilize appropriate equipment for traversing roofs at various heights and pitches.

• Capacity to crawl in confined spaces.

• May necessitate completion of Rope and Harness Safety Training.

• A valid driver's license is required.

• Employees must successfully finish required training, relevant proficiency and licensing exams, MVR checks, and background checks.

• Preferred: Bachelor’s Degree in a related field, such as Risk Management, Insurance, Business, Construction Management, or similar disciplines.

• Preferred: Experience in customer service.

• Preferred: Understanding of property insurance concepts, coverage fundamentals, and claims handling practices.

• Preferred: Basic knowledge of residential and commercial building construction, components, and materials.

• Preferred: Familiarity with water mitigation principles and inspection processes.

• Preferred: Working knowledge of Xactimate and XactContents.

• Willingness to work flexible schedules, overtime, and/or irregular hours is essential.

🏝️ Benefits

• Potential annual incentive pay of up to 15% of base salary.

• Annual raises and bonuses.

• State Farm covers a significant portion of healthcare premiums.

• Multiple healthcare plan options, including a high deductible plan.

• 100% coverage for in-network preventative care.

• Vision, dental, telemedicine, and access to 24/7 mental health professionals.

• Industry-leading training programs.

• Tuition assistance programs available.

• Employee resource groups for support.

• Mentoring opportunities provided.

• Assistance for fertility, IVF, and adoption.

• College coaching services offered.

• National discount programs accessible to employees.

• Interactive monthly financial workshops available.

• Free financial coaching sessions.

• Access to State Farm Federal Credit Union savings accounts or financing options.

• Generous time-off policies, starting with up to 20 days annually.

• Parental leave benefits.

• Paid holidays and a celebration day.

• Life leave of 40 hours per year.

• Bereavement leave available.

• Community service and education support days offered.

• Matching Gift Program to support charitable contributions.

• Good Neighbor Grant Program for community support.

• Employee Assistance Fund for financial help.

• Access to free financial advisors.

• 401(k) plan with company contributions of up to 7% of salary.