Claim Specialist – Property Field Inspection

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Perform on-site evaluations and inspections of damage to residential and commercial properties.

• Serve as the initial contact for insured clients, explaining their coverage, estimating damages, and guiding them through the claims process.

• Collaborate with policyholders, insurance agents, and other parties involved to gather necessary information and resolve claims efficiently.

• Maintain a professional demeanor when interacting with individuals who may express strong emotions or concerns.

• Deliver outstanding customer service while addressing inquiries and concerns from clients.

• Collect evidence, document findings, and compile detailed reports.

• Investigate and adjust claims for both personal and commercial properties with exposures up to $500,000.

• Assess coverage and policy terms to ensure claim validity and compliance with regulations.

• Negotiate and settle claims within authorized limits, adhering to policy provisions, industry standards, and company guidelines.

• Operate from home and utilize a mobile office or vehicle for in-person appointments within the designated territory.

• Occasionally travel outside the assigned area to assist with claims in other territories.

• Adapt to flexible schedules, which may include overtime or irregular hours.

⛳️ Requirements

• Capability to investigate issues, assess information, and make well-supported decisions.

• Proficiency in interpreting detailed policies, guidelines, or technical information and applying them accurately.

• Ability to quickly grasp unfamiliar concepts, processes, and terminology.

• Strong interpersonal skills for effective interaction with policyholders, agents, and other stakeholders.

• Excellent communication skills, particularly for managing difficult or emotional discussions.

• Detail-oriented with robust organizational and analytical abilities.

• Proficient in using mobile and desktop tools to document and support claims both in the field and remotely.

• Physical capability to walk, bend, reach, kneel, squat, stoop, lift, carry, unfold, climb ladders, traverse roofs, and navigate tight spaces.

• May be required to undergo Rope and Harness Safety Training.

• A valid driver's license is mandatory.

• Employees must successfully complete all required training, proficiency and licensing exams, MVR checks, and background checks.

• Preferred: Bachelor's Degree in Risk Management, Insurance, Business, Construction Management, or a related field.

• Preferred: Experience in customer service.

• Preferred: Knowledge of property insurance concepts, coverage fundamentals, and claims handling practices.

• Preferred: Basic understanding of residential and commercial building construction and materials.

• Preferred: Familiarity with water mitigation principles and inspection processes.

• Preferred: Working knowledge of Xactimate and XactContents software.

🏝️ Benefits

• Potential annual incentive pay of up to 15% of base salary.

• Annual raises and bonuses.

• State Farm covers a significant portion of healthcare premiums.

• Multiple healthcare plan options available, including a high deductible plan.

• 100% coverage for in-network preventative care.

• Comprehensive vision, dental, and telemedicine services, along with 24/7 access to mental health professionals.

• Health and wellness programs offered.

• Industry-leading training programs available.

• Tuition assistance programs for continuing education.

• Employee resource groups for support and networking.

• Mentoring opportunities provided.

• Assistance for fertility, IVF, and adoption.

• College coaching services available.

• Access to national discount programs.

• Monthly interactive financial workshops.

• Complimentary financial coaching services.

• Savings and financing options through State Farm Federal Credit Union.

• Initial accrual of up to 20 days of paid time off annually.

• Parental leave benefits.

• Paid holidays and a celebration day each year.

• Life leave for personal matters (40 hours per year).

• Bereavement leave for loss of loved ones.

• Community service and education support days.

• Matching Gift Program for charitable contributions.

• Good Neighbor Grant Program supporting community initiatives.

• Employee Assistance Fund for additional support.

• Free access to financial advisors.

• 401(k) plan with company contributions of up to 7% of salary.

• Support for work-life balance through a standard 38:45-hour work week.

• Remote fieldwork from home with mobile office or vehicle for in-person appointments.