Claim Specialist – Property Field Inspection

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Perform on-site evaluations and inspections of damage to residential and commercial properties.

• Act as the primary contact for policyholders during the claims process.

• Clarify coverage details, assess damages, and assist policyholders throughout the claims journey.

• Collaborate with policyholders, insurance agents, and other stakeholders to gather necessary information and resolve claims.

• Manage interactions with individuals expressing strong emotions or concerns effectively.

• Deliver outstanding customer service and respond to inquiries in a timely manner.

• Collect evidence, document findings, and create comprehensive reports.

• Investigate and adjust personal and commercial property claims with exposures up to $500,000.

• Assess coverage and policy conditions to ensure claim validity and adherence to regulations.

• Negotiate and finalize claims within authorized limits.

• Operate remotely using a mobile office or vehicle for field visits.

• Occasionally travel outside the designated area to assist other regions.

⛳️ Requirements

• Must be an experienced and highly skilled professional.

• Capable of investigating issues, evaluating information, and making well-supported decisions.

• Proficient in interpreting detailed policies, guidelines, or technical information accurately.

• Quick to learn new concepts, processes, and terminology.

• Effective in engaging with policyholders, agents, and other stakeholders.

• Strong communication and interpersonal skills suitable for handling difficult or emotional conversations.

• Detail-oriented with excellent organizational and analytical capabilities.

• Proficient in using mobile and desktop tools for documentation and claims support both in the field and remotely.

• Physically capable of walking, bending, reaching, kneeling, squatting, lifting, carrying, unfolding, and climbing ladders.

• Able to utilize safety equipment to navigate roofs of varying heights and pitches.

• Capable of crawling in confined spaces.

• May need to complete Rope and Harness Safety Training.

• A valid driver’s license is required.

• Willingness to work flexible schedules, including overtime and irregular hours.

• Preferred: Bachelor’s Degree in a related field such as Risk Management, Insurance, Business, Construction Management, or similar.

• Customer service experience is preferred.

• Understanding of property insurance concepts is preferred.

• Basic knowledge of residential and commercial building construction and materials is preferred.

• Familiarity with water mitigation principles and inspection processes is preferred.

• Working knowledge of Xactimate and XactContents is preferred.

• Successful completion of required training, proficiency/licensing exams, MVR checks, and background checks is mandatory.

🏝️ Benefits

• Annual raise and bonus opportunities.

• State Farm covers a significant portion of healthcare premiums.

• Multiple healthcare plan options, including a high deductible plan.

• Full coverage for in-network preventative care.

• Vision, dental, telemedicine, and 24/7 mental health professional services.

• Leading industry training programs.

• Tuition assistance programs available.

• Access to employee resource groups.

• Mentoring opportunities.

• Support for fertility, IVF, and adoption assistance.

• College coaching services.

• National discount programs.

• Interactive monthly financial workshops.

• Free financial coaching provided.

• Savings and financing options through State Farm Federal Credit Union.

• Up to 20 days of annual leave initially.

• Parental leave offered.

• Paid holidays included.

• Celebration day recognized.

• Life leave of 40 hours per year.

• Bereavement leave available.

• Community service and education support days provided.

• Matching Gift Program available.

• Good Neighbor Grant Program.

• Employee Assistance Fund accessible.

• Free financial advisory services.

• 401(k) plan with company contributions of up to 7% of salary.

• Opportunity for remote fieldwork from home using a mobile office/vehicle for in-person appointments.