Claim Specialist – Property Field Inspection

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Perform on-site evaluations and inspections of damages to both residential and commercial properties.

• Serve as the initial point of contact for insured clients, clarifying coverage, estimating damages, and guiding them through the claims procedure.

• Work collaboratively with policyholders, insurance agents, and other relevant parties to collect information and resolve claims effectively.

• Deliver outstanding customer service while addressing inquiries and concerns.

• Collect evidence, document observations, and create comprehensive reports.

• Investigate and adjust claims related to personal and commercial properties, with exposures up to $500,000.

• Assess coverage and policy terms to establish claim validity and ensure adherence to local regulations.

• Negotiate and settle claims within authorized limits, policy provisions, industry standards, and company guidelines.

• Operate from home while utilizing a mobile office/vehicle for in-person meetings.

• Occasionally travel beyond the designated area to assist in other territories.

• Complete virtual tasks from home as required.

⛳️ Requirements

• Proficient and highly skilled professional.

• Capability to investigate issues, assess information, and make well-founded decisions.

• Ability to interpret complex policies, guidelines, or technical information and apply them accurately.

• Quick learner of new concepts, processes, and terminology.

• Effective in interacting with policyholders, agents, and other stakeholders.

• Strong communication and interpersonal skills for handling difficult or emotional discussions.

• Detail-oriented with excellent organizational and analytical abilities.

• Proficient in using mobile and desktop tools to document and support claims both in the field and remotely.

• Physical capability to walk, bend, reach, kneel, squat, stoop, lift, carry, unfold, climb ladders, traverse roofs, and crawl in tight spaces.

• May need to complete Rope and Harness Safety Training.

• Valid driver’s license is necessary; Motor Vehicle Record will be requested during the pre-employment background check.

• Must successfully complete required training, relevant proficiency and licensing exams, MVR checks, and background checks.

• Competitive candidates should reside within one of the specified zip codes and service the corresponding territory.

• Willingness to work flexible hours, including overtime and irregular schedules.

• Bachelor’s Degree in a relevant field such as Risk Management, Insurance, Business, Construction Management, or a related discipline (preferred).

• Customer service experience is preferred.

• Familiarity with property insurance concepts and general claims handling practices is preferred.

• Basic understanding of residential and commercial building construction and materials (preferred).

• Knowledge of water mitigation principles and inspection processes (preferred).

• Working understanding of Xactimate and XactContents (preferred).

🏝️ Benefits

• Potential annual incentive pay of up to 15% of base salary.

• Annual raise and bonus opportunities.

• State Farm covers a significant portion of healthcare premiums.

• Multiple healthcare plan options available, including a high deductible plan.

• 100% coverage for in-network preventive care.

• Vision and dental coverage, telemedicine, and access to 24/7 mental health professionals.

• Industry-leading training programs.

• Tuition assistance programs available.

• Access to employee resource groups.

• Mentoring opportunities.

• Assistance with fertility, IVF, and adoption.

• College coaching services.

• National discount programs.

• Interactive monthly financial workshops.

• Complimentary financial coaching.

• Savings and financing options through State Farm Federal Credit Union.

• Up to 20 days off annually to start.

• Parental leave support.

• Paid holidays.

• Celebration day.

• Life leave (40 hours per year).

• Bereavement leave.

• Community service and education support days.

• Matching Gift Program.

• Good Neighbor Grant Program.

• Employee Assistance Fund.

• Free access to financial advisors.

• 401(k) plan with company contributions of up to 7% of salary.