Claim Specialist – Property Field Inspection

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Perform on-site evaluations and inspections of damages to both residential and commercial properties.

• Act as the initial point of contact for insured clients.

• Clarify coverage details and assess damage estimates.

• Assist policyholders throughout the claims process while delivering exceptional service.

• Collaborate with policyholders, insurance agents, and other stakeholders involved.

• Collect information and resolve claims in an efficient manner.

• Engage with individuals who may express strong emotions or concerns.

• Provide outstanding customer service and address inquiries and concerns effectively.

• Collect evidence, document findings, and create comprehensive reports.

• Investigate and adjust claims for personal and commercial properties with exposures up to $500,000.

• Assess coverage and policy terms to ensure claim validity and compliance with regulations.

• Negotiate and settle claims within the authorized limits.

• Work remotely while utilizing a mobile office or vehicle for in-person meetings.

• Cover the assigned territory in the Portland area and occasionally travel to other regions.

⛳️ Requirements

• Capability to investigate issues, evaluate data, and make well-supported decisions.

• Ability to interpret detailed policies, guidelines, or technical information accurately.

• Quick adaptability to learn new concepts, processes, and terminology.

• Proficient in effectively interacting with policyholders, agents, and other relevant parties.

• Strong communication and interpersonal skills to handle difficult or emotional conversations.

• Detail-oriented with excellent organizational and analytical abilities.

• Proficient in using mobile and desktop tools for documentation and claims support both in the field and remotely.

• Physical capability to perform tasks such as walking, bending, reaching, kneeling, squatting, lifting, carrying, unfolding, and climbing ladders.

• Ability to use suitable equipment for traversing roofs of various heights and pitches.

• Capability to navigate tight spaces.

• May need to complete Rope and Harness Safety Training.

• A valid driver's license is required.

• Employees must complete required training, proficiency and licensing exams, MVR checks, and background checks successfully.

• A Bachelor’s Degree in a related field such as Risk Management, Insurance, Business, Construction Management, or a similar discipline is preferred.

• Experience in customer service is preferred.

• Knowledge of property insurance concepts is preferred.

• Basic understanding of residential and commercial building construction and materials is preferred.

• Familiarity with water mitigation principles and inspection processes is preferred.

• Working knowledge of Xactimate and XactContents is preferred.

• Flexibility in schedules and willingness to work overtime and/or irregular hours is required.

🏝️ Benefits

• Potential annual incentive pay of up to 15% of base salary.

• Opportunities for annual raises and bonuses.

• State Farm covers most of the healthcare premium costs.

• Multiple healthcare plan options available, including a high deductible plan.

• Full coverage for in-network preventive care.

• Vision and dental coverage provided.

• Telemedicine services available.

• Access to 24/7 mental health professionals.

• Industry-leading training programs offered.

• Tuition assistance programs available.

• Employee resource groups for support.

• Mentorship opportunities provided.

• Assistance for fertility, IVF, and adoption.

• College coaching services offered.

• National discount programs available.

• Interactive monthly financial workshops conducted.

• Free financial coaching services offered.

• Savings and financing options through State Farm Federal Credit Union.

• Generous time-off policies in place.

• Initial accrual of up to 20 vacation days annually.

• Parental leave provided.

• Paid holidays observed.

• Celebration day recognized.

• Life leave (40 hours/year) available.

• Bereavement leave offered.

• Community service and education support days provided.

• Matching Gift Program available.

• Good Neighbor Grant Program offered.

• Employee Assistance Fund accessible.

• Free access to financial advisors.

• 401(k) plan with company contributions of up to 7% of salary.

• Work from home option with a mobile office or vehicle for in-person appointments.

• Virtual work opportunities available from home.