Claim Specialist – Property Field Inspection

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Perform on-site evaluations and inspections of damage to residential and commercial properties.

• Act as the initial point of contact for insured clients.

• Clarify coverage details and assess damages.

• Assist policyholders throughout the claims process while delivering exceptional customer service.

• Collaborate with policyholders, insurance agents, and other relevant parties.

• Collect evidence and document observations.

• Compile comprehensive reports that support claims management.

• Investigate and adjust personal and commercial property claims with exposures up to $500,000.

• Assess coverage and policy conditions for claim validity and adherence to regulatory standards.

• Negotiate and resolve claims within authorized parameters.

• Primarily operate in the field from a home-based mobile office or vehicle.

• Engage in remote work from home and occasionally travel beyond the designated territory to support other areas.

⛳️ Requirements

• Capability to investigate issues, assess information, and make well-founded decisions.

• Proficiency in interpreting detailed policies, guidelines, or technical information and applying them accurately.

• Ability to quickly grasp unfamiliar concepts, processes, and terminology.

• Skill in effectively engaging with policyholders, agents, and other stakeholders.

• Strong communication and interpersonal skills for handling challenging or emotional discussions.

• Detail-oriented with robust organizational and analytical capabilities.

• Competence in using mobile and desktop tools to document and manage claims both in the field and remotely.

• Physical agility for activities such as walking, bending, reaching, kneeling, squatting, stooping, lifting, carrying, unfolding, and climbing ladders.

• Ability to utilize appropriate equipment for traversing roofs with varying heights and pitches.

• Capability to crawl into tight spaces.

• May be required to complete Rope and Harness Safety Training.

• A valid driver's license is mandatory.

• Successful completion of necessary training, applicable proficiency and licensing examinations, MVR checks, and background screenings.

• Preferred: Bachelor's Degree in a relevant field such as Risk Management, Insurance, Business, Construction Management, or a similar discipline.

• Preferred: Experience in customer service.

• Preferred: Familiarity with property insurance concepts and general claim handling procedures.

• Preferred: Basic knowledge of residential and commercial building construction and materials.

• Preferred: Understanding of water mitigation principles and inspection methodologies.

• Preferred: Practical knowledge of Xactimate and XactContents.

• Willingness and ability to work flexible schedules, overtime, and irregular hours.

🏝️ Benefits

• Potential annual incentive compensation up to 15% of base salary.

• Annual salary increases and bonuses.

• State Farm subsidizes a significant portion of healthcare premiums.

• Various healthcare plan options, including a high deductible plan.

• Full coverage for in-network preventive care.

• Vision, dental, telemedicine, and 24/7 access to mental health professionals.

• Industry-leading training programs.

• Tuition assistance programs available.

• Access to employee resource groups.

• Mentorship opportunities.

• Assistance for fertility, IVF, and adoption.

• College coaching services.

• National discount programs offered.

• Interactive monthly financial workshops.

• Complimentary financial coaching.

• Savings and financing options through State Farm Federal Credit Union.

• Initial entitlement of up to 20 days of paid time off annually.

• Parental leave policies in place.

• Paid holidays recognized.

• Celebration day included.

• Life leave of 40 hours per year.

• Bereavement leave provided.

• Days allocated for community service and educational support.

• Matching Gift Program available.

• Good Neighbor Grant Program accessible.

• Employee Assistance Fund established.

• Complimentary access to financial advisors.

• 401(k) plan with company contributions of up to 7% of salary.

• Opportunities for remote work with a mobile office/vehicle for field duties.