Claim Specialist – Property Field Inspection

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Manage claims related to accidents and weather for homeowners, commercial properties, and significant losses.

• Perform on-site evaluations and inspections of damage to residential and commercial properties.

• Act as the initial point of contact for policyholders.

• Clarify coverage details and assess damages.

• Assist policyholders throughout the claims process while delivering exceptional service.

• Collaborate with policyholders, insurance agents, and other relevant parties.

• Collect information and resolve claims in a timely manner.

• Engage with individuals who may express strong emotions or concerns regarding inspections or claim resolutions.

• Provide customer support and address any inquiries or issues.

• Gather evidence, document findings, and compile comprehensive reports.

• Investigate and adjust claims for personal and commercial properties with exposures up to $500,000.

• Assess coverage and policy terms for claim legitimacy and compliance with regulations.

• Negotiate and settle claims within the designated authority limits.

• Work remotely and utilize a mobile office/vehicle for in-person meetings.

• Perform virtual work from home.

• Travel beyond the assigned area to support other locations as needed.

• Adapt to flexible schedules, overtime, and irregular hours when necessary.

⛳️ Requirements

• Seasoned and highly proficient professional.

• Capability to investigate issues, assess information, and make informed decisions.

• Skill to interpret complex policies, guidelines, or technical details and apply them correctly.

• Quick learner of new concepts, processes, and terminology.

• Ability to engage effectively with policyholders, agents, and other stakeholders.

• Strong communication and interpersonal skills for handling difficult or emotional discussions.

• Detail-oriented with excellent organizational and analytical abilities.

• Proficient in using mobile and desktop tools to document and support claims.

• Physical agility to walk, bend, reach, kneel, squat, stoop, lift, carry, unfold, and climb ladders.

• Capability to use appropriate equipment to navigate roofs of varying heights and pitches.

• Ability to crawl through confined spaces.

• May need to complete Rope and Harness Safety Training.

• Valid driver's license is required.

• Motor Vehicle Record check is mandated as part of the pre-employment background screening.

• Successful completion of necessary training, proficiency assessments, licensing exams, MVR checks, and background investigations.

• Preferred: Bachelor’s Degree in Risk Management, Insurance, Business, Construction Management, or a related field.

• Preferred: Experience in customer service.

• Preferred: Knowledge of property insurance concepts and claim management practices.

• Preferred: Basic understanding of residential and commercial construction and materials.

• Preferred: Familiarity with water mitigation principles and inspection methods.

• Preferred: Working knowledge of Xactimate and XactContents.

🏝️ Benefits

• Potential annual incentive compensation up to 15% of base salary.

• Annual salary increase and bonus opportunities.

• State Farm covers the majority of your healthcare premium.

• Various healthcare plan options available, including a high deductible plan.

• Full coverage for in-network preventive care.

• Vision, dental, telemedicine services, and 24/7 access to mental health professionals.

• Leading training programs in the industry.

• Tuition assistance programs offered.

• Employee resource groups available.

• Mentorship opportunities provided.

• Support for fertility, IVF, and adoption.

• College coaching available.

• National discount programs offered.

• Interactive monthly financial workshops.

• Complimentary financial coaching services.

• Savings or financing options through State Farm Federal Credit Union.

• Up to 20 days of annual leave initially.

• Parental leave benefits.

• Paid holidays recognized.

• Celebration day each year.

• Life leave (40 hours per year) offered.

• Bereavement leave provided.

• Days allocated for community service and education support.

• Matching Gift Program available.

• Good Neighbor Grant Program in place.

• Employee Assistance Fund accessible.

• Free access to financial advisors.

• 401(k) plan with company contributions of up to 7% of salary.