Claim Specialist – Property Field Inspection

This is a fully remote position, open to applicants in North Dakota.

📋 Description

• Perform on-site evaluations and inspections of damage to residential and commercial properties.

• Serve as the initial point of contact for insured clients.

• Clarify coverage details and assess damages.

• Guide policyholders through the claims process while delivering exceptional service.

• Collaborate with policyholders, insurance agents, and other parties involved.

• Collect evidence and document findings thoroughly.

• Generate comprehensive reports that support claims management.

• Investigate and adjust property claims for personal and commercial properties with exposures up to $500,000.

• Review coverage and policy terms to ensure claim validity and adherence to regulations.

• Negotiate and finalize claims within authorized limits.

• Operate from home and utilize a mobile office/vehicle for in-person meetings.

• Engage in virtual work-from-home tasks as needed.

• Travel outside the designated area to provide assistance in other territories when necessary.

⛳️ Requirements

• Capability to investigate issues, assess information, and make well-informed decisions.

• Proficiency in interpreting detailed policies, guidelines, or technical information and applying them correctly.

• Quick adaptability to learn new concepts, processes, and terminology.

• Effective interaction skills with policyholders, agents, and other stakeholders.

• Strong communication and interpersonal abilities for handling challenging or emotional discussions.

• Detail-oriented with robust organizational and analytical capabilities.

• Proficient in using mobile and desktop tools to document and support claims both in the field and remotely.

• Physical agility required for various movements such as walking, bending, reaching, kneeling, squatting, lifting, carrying, unfolding, climbing ladders, traversing roofs, and crawling in confined spaces.

• Completion of Rope and Harness Safety Training may be required.

• Valid driver's license is mandatory.

• Must successfully complete necessary training, relevant proficiency and licensing examinations, MVR checks, and background screenings.

• Preferred: Bachelor’s Degree in a related field such as Risk Management, Insurance, Business, Construction Management, or a similar discipline.

• Preferred: Experience in customer service.

• Preferred: Familiarity with property insurance concepts and claim handling practices.

• Preferred: Basic understanding of residential and commercial building construction and materials.

• Preferred: Knowledge of water mitigation principles and inspection processes.

• Preferred: Working knowledge of Xactimate and XactContents software.

• Willingness and ability to work flexible schedules, including overtime and irregular hours.

🏝️ Benefits

• Annual salary increase and bonus opportunities.

• Health and wellness programs available.

• Employer-covered healthcare premiums along with various healthcare plan options.

• Vision and dental coverage, telemedicine access, and 24/7 mental health support.

• Comprehensive training programs recognized within the industry.

• Tuition assistance programs for further education.

• Employee resource groups and mentoring opportunities.

• Assistance with fertility, IVF, and adoption processes.

• College coaching services offered.

• National discount programs available to employees.

• Interactive financial workshops held monthly.

• Complimentary financial coaching services.

• Savings and financing options through State Farm Federal Credit Union.

• Up to 20 days of annual leave provided initially.

• Parental leave policy in place.

• Paid holidays for employees.

• Celebration day provided annually.

• Life leave of 40 hours per year.

• Bereavement leave policy available.

• Days allocated for community service and educational support.

• Matching Gift Program for charitable contributions.

• Good Neighbor Grant Program support.

• Employee Assistance Fund available for employees in need.

• Free access to financial advisors.

• 401(k) plan with company contributions of up to 7% of salary.

• Potential for annual incentive pay up to 15% of base salary.