Claim Specialist – Property Field Inspection

This is a fully remote position, open to applicants in New York.

📋 Description

• Perform on-site evaluations and assessments of damage to residential and commercial properties.

• Serve as the initial point of contact for insured individuals, clarifying coverage, estimating damages, and assisting them through the claims process.

• Collaborate with policyholders, insurance agents, and other stakeholders to collect information and resolve claims effectively.

• Professionally engage with individuals expressing strong emotions or concerns.

• Deliver outstanding customer service and swiftly address inquiries and issues.

• Collect evidence, document findings, and create comprehensive reports.

• Investigate and adjust personal and commercial property claims with exposures up to $500,000.

• Assess coverage and policy terms to establish claim validity and ensure compliance with local regulations.

• Negotiate and resolve claims within authorized limits, adhering to policy provisions, industry standards, and company guidelines.

• Operate from home using a mobile office/vehicle for in-person meetings.

• Manage claims in the designated Westchester, NY area and may occasionally travel beyond it to assist with other territories.

• Complete virtual work from home as necessary.

⛳️ Requirements

• Ability to investigate issues, assess information, and make sound decisions based on evidence.

• Proficiency in interpreting detailed policies, guidelines, or technical information and applying them accurately.

• Capability to quickly grasp unfamiliar concepts, processes, and terminology.

• Ability to effectively interact with policyholders, agents, and other relevant parties.

• Strong communication and interpersonal skills for handling difficult or emotional discussions.

• Detail-oriented with excellent organizational and analytical abilities.

• Proficient in using mobile and desktop tools to document and support claims both in the field and remotely.

• Physical capability to walk, bend, reach, kneel, squat, stoop, lift, carry, unfold, climb ladders, traverse roofs, and crawl in tight spaces.

• May require completion of Rope and Harness Safety Training.

• A valid driver’s license is mandatory.

• A Motor Vehicle Record check is necessary as part of the pre-employment background screening.

• Must be able and willing to work flexible schedules, including overtime and/or irregular hours.

• A Bachelor’s Degree in a relevant field such as Risk Management, Insurance, Business, Construction Management, or a similar discipline is preferred.

• Previous customer service experience is preferred.

• Familiarity with property insurance concepts and general claims handling practices is preferred.

• Basic knowledge of residential and commercial building construction and materials is preferred.

• Understanding of water mitigation principles and inspection processes is preferred.

• Working knowledge of Xactimate and XactContents is preferred.

• Successful completion of all required training, proficiency and licensing exams, MVR checks, and background checks is necessary.

🏝️ Benefits

• Potential annual incentive pay up to 15% of base salary.

• Annual raises and bonuses.

• Health and wellbeing programs.

• Employer covers most of the healthcare premium.

• Multiple healthcare plan options, including a high deductible plan.

• 100% coverage for in-network preventative care.

• Vision, dental, telemedicine, and 24/7 access to mental health professionals.

• Industry-leading training programs.

• Tuition assistance programs.

• Employee resource groups.

• Mentoring opportunities.

• Assistance for fertility, IVF, and adoption.

• College coaching services.

• National discount programs.

• Interactive monthly financial workshops.

• Complimentary financial coaching.

• Savings and financing options through State Farm Federal Credit Union.

• Generous time off policies, starting with up to 20 days annually.

• Parental leave benefits.

• Paid holidays.

• Celebration day.

• Life leave (40 hours/year).

• Bereavement leave.

• Community service and education support days.

• Matching Gift Program.

• Good Neighbor Grant Program.

• Employee Assistance Fund.

• Free access to financial advisors.

• 401(k) plan with company contributions up to 7% of salary.

• Opportunities for remote work for virtual tasks.