Claim Specialist – Property Field Inspection

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Perform on-site inspections and evaluations of damage to both residential and commercial properties.

• Serve as the initial point of contact for insured clients.

• Clarify coverage details and assess damages.

• Assist policyholders throughout the claims process while delivering exceptional service.

• Collaborate with policyholders, insurance agents, and other stakeholders to collect necessary information and resolve claims.

• Engage with individuals who may have strong emotions or concerns regarding inspections or claim outcomes.

• Provide outstanding customer service and respond to inquiries and concerns.

• Collect evidence, document findings, and create comprehensive reports.

• Investigate and adjust personal and commercial property claims with exposures up to $500,000.

• Assess coverage and policy terms to verify claim validity and ensure compliance with local regulations.

• Negotiate and resolve claims within authorized limits, policy provisions, industry standards, and company guidelines.

• Manage the designated Reno-area territory and occasionally travel outside of it to support other regions.

• Operate from home and utilize a mobile office/vehicle for field appointments, with occasional remote work from home.

⛳️ Requirements

• Must be an experienced and highly skilled professional.

• Capable of investigating issues, evaluating information, and making well-founded decisions.

• Proficient in interpreting detailed policies, guidelines, or technical information and applying them accurately.

• Quick to learn new concepts, processes, and terminology.

• Effective in engaging with policyholders, agents, and other stakeholders.

• Strong communication and interpersonal skills for managing challenging or emotional discussions.

• Detail-oriented with excellent organizational and analytical abilities.

• Skilled in using mobile and desktop tools to document and support claims both in the field and remotely.

• Physically capable of walking, bending, reaching, kneeling, squatting, lifting, carrying, unfolding, climbing ladders, traversing roofs, and crawling in tight spaces.

• May need to complete Rope and Harness Safety Training.

• A valid driver's license is required.

• Willingness and ability to work flexible schedules, including overtime and/or irregular hours.

• Must successfully complete mandatory training, relevant proficiency and licensing exams, MVR checks, and background checks.

• A bachelor's degree in a related field such as Risk Management, Insurance, Business, Construction Management, or similar is preferred.

• Customer service experience is preferred.

• Familiarity with property insurance concepts and claims handling practices is preferred.

• Basic knowledge of residential and commercial construction and building materials is preferred.

• Understanding of water mitigation principles and inspection processes is preferred.

• Working knowledge of Xactimate and XactContents is preferred.

🏝️ Benefits

• Annual raise and bonus opportunities.

• Potential for yearly incentive pay up to 15% of base salary.

• Health and wellbeing programs available.

• Employer-covered share of healthcare premiums.

• Various healthcare plan options, including a high deductible plan.

• Comprehensive coverage for 100% in-network preventative medical care.

• Vision insurance provided.

• Dental insurance included.

• Telemedicine services available.

• Access to 24/7 mental health professionals.

• Industry-leading training programs offered.

• Tuition assistance programs available.

• Employee resource groups for support.

• Mentoring opportunities provided.

• Assistance with fertility, IVF, and adoption.

• College coaching services offered.

• National discount programs accessible.

• Interactive monthly financial workshops available.

• Complimentary financial coaching offered.

• Savings and financing options through State Farm Federal Credit Union.

• Initial entitlement to up to 20 days of annual time off.

• Parental leave benefits.

• Paid holidays included.

• Celebration day recognized.

• Life leave of 40 hours per year.

• Bereavement leave provided.

• Community service and education support days available.

• Matching Gift Program for charitable contributions.

• Good Neighbor Grant Program accessible.

• Employee Assistance Fund offered.

• Free financial advisory services.

• 401(k) plan with company contributions of up to 7% of salary.

• Flexible work-from-home and mobile office/vehicle options available.