Claim Specialist – Property Field Inspection

This is a fully remote position, open to applicants in Mississippi.

📋 Description

• Manage claims related to accidents and weather events for homeowners, businesses, and substantial losses.

• Perform on-site evaluations and inspections of damage to residential and commercial properties.

• Serve as the initial contact for insured clients.

• Clarify coverage details and assess damages.

• Guide policyholders through the claims process while delivering exceptional service.

• Work collaboratively with policyholders, insurance agents, and other stakeholders to collect information and resolve claims.

• Maintain professionalism when interacting with individuals expressing strong emotions or concerns.

• Provide customer support and promptly respond to inquiries and issues.

• Collect evidence, document findings, and compile comprehensive reports.

• Investigate and assess personal and commercial property claims with exposures up to $500,000.

• Analyze coverage and policy terms to ensure claim validity and compliance with regulations.

• Negotiate and settle claims within authorized limits, adhering to policy provisions, industry standards, and company guidelines.

• Serve the designated territory of Greenwood, Mississippi, with occasional travel to assist other areas.

• Operate from home and utilize a mobile office/vehicle for field appointments.

⛳️ Requirements

• Highly skilled and experienced professional.

• Proficient in investigating issues, assessing information, and making well-informed decisions.

• Capable of interpreting detailed policies, guidelines, or technical information accurately.

• Quick learner of new concepts, processes, and terminology.

• Effective in engaging with policyholders, agents, and stakeholders.

• Strong communication and interpersonal abilities for handling difficult or emotional discussions.

• Detail-oriented with excellent organizational and analytical capabilities.

• Proficient in using mobile/desktop tools for documenting and managing claims both in the field and remotely.

• Physically able to walk, bend, reach, kneel, squat, lift, carry, unfold, climb ladders, navigate roofs of various heights and pitches, and access tight spaces.

• May need to complete Rope and Harness Safety Training.

• Valid driver's license is required.

• Must successfully complete all necessary training, proficiency and licensing exams, Motor Vehicle Record checks, and background screenings.

• Preferred: Bachelor’s Degree in Risk Management, Insurance, Business, Construction Management, or a related field.

• Preferred: Experience in customer service.

• Preferred: Knowledge of property insurance principles, coverage essentials, and general claims handling.

• Preferred: Basic understanding of residential and commercial building construction and materials.

• Preferred: Familiarity with water mitigation principles and inspection procedures.

• Preferred: Working knowledge of Xactimate and XactContents.

• Willingness to work flexible schedules, including overtime and irregular hours.

🏝️ Benefits

• Potential annual incentive pay up to 15% of base salary.

• Annual salary increase and bonus opportunities.

• Health and wellness programs.

• State Farm covers a significant portion of your healthcare premium.

• Multiple healthcare plan choices, including a high deductible option.

• 100% coverage for in-network preventative care.

• Vision, dental, telemedicine, and 24/7 access to mental health professionals.

• Industry-leading training programs.

• Tuition assistance programs.

• Employee resource groups.

• Mentoring opportunities.

• Assistance with fertility, IVF, and adoption.

• College coaching services.

• National discount programs.

• Interactive monthly financial workshops.

• Complimentary financial coaching.

• Savings and financing options through State Farm Federal Credit Union.

• Up to 20 days of paid time off initially.

• Parental leave.

• Paid holidays.

• Celebration day.

• Life leave (40 hours/year).

• Bereavement leave.

• Days for community service or education support.

• Matching Gift Program.

• Good Neighbor Grant Program.

• Employee Assistance Fund.

• Access to free financial advisors.

• 401(k) plan with company contributions up to 7% of salary.

• Flexibility to work from home and use a mobile office/vehicle for field work.