Claim Specialist – Property Field Inspection

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Perform on-site evaluations and inspections of damage to both residential and commercial properties.

• Manage claims related to accidents and weather impacts for homeowners, commercial properties, and large losses.

• Serve as the initial point of contact for insured individuals.

• Clarify coverage details and assess damages.

• Assist policyholders throughout the claims process.

• Collaborate with policyholders, insurance agents, and other relevant parties.

• Collect information and resolve claims in a timely manner.

• Engage with individuals who may express strong emotions or concerns.

• Deliver outstanding customer service and respond to inquiries and concerns.

• Collect evidence, document findings, and compile comprehensive reports.

• Investigate and adjust claims for personal and commercial properties with exposure amounts up to $500,000.

• Assess coverage and policy terms while ensuring adherence to local regulations.

• Negotiate and resolve claims within authorized limits.

• Work remotely and use a mobile office or vehicle for in-person meetings.

• Conduct virtual work from home and occasionally travel outside the designated area to support other territories.

⛳️ Requirements

• Capability to investigate issues, assess information, and make informed decisions.

• Proficient in interpreting detailed policies, guidelines, or technical information and applying them accurately.

• Quick learner of unfamiliar concepts, processes, and terminology.

• Ability to effectively communicate with policyholders, agents, and other stakeholders.

• Strong communication and interpersonal skills, particularly in challenging or emotional discussions.

• Detail-oriented with excellent organizational and analytical abilities.

• Proficient in using mobile and desktop tools to document and manage claims in the field and remotely.

• Physical capability for activities including walking, bending, reaching, kneeling, squatting, lifting, carrying, unfolding, climbing ladders, navigating roofs, and crawling in confined spaces.

• May need to complete Rope and Harness Safety Training.

• A valid driver’s license is mandatory.

• A Motor Vehicle Record (MVR) check is required.

• Successful completion of all necessary training, proficiency and licensing exams, MVR checks, and background checks is essential.

• A Bachelor’s Degree in a relevant field such as Risk Management, Insurance, Business, Construction Management, or a related discipline is preferred.

• Customer service experience is favored.

• A foundational understanding of property insurance concepts is preferred.

• Baseline knowledge of residential and commercial building construction and materials is preferred.

• Familiarity with water mitigation principles and inspection processes is preferred.

• Working knowledge of Xactimate and XactContents is preferred.

• Willingness to work flexible hours, including overtime and/or irregular schedules.

🏝️ Benefits

• Potential annual incentive pay of up to 15% of base salary.

• Annual raises and bonuses.

• State Farm covers a significant portion of your healthcare premium.

• Various healthcare plan options, including a high deductible plan.

• Complete coverage for in-network preventative care.

• Vision, dental, telemedicine, and access to 24/7 mental health professionals.

• Leading industry training programs.

• Tuition assistance programs.

• Employee resource groups.

• Mentoring opportunities.

• Assistance with fertility, IVF, and adoption.

• College coaching services.

• National discount programs.

• Interactive monthly financial workshops.

• Complimentary financial coaching.

• Savings and financing options through State Farm Federal Credit Union.

• Generous time-off policies, starting with up to 20 days annually.

• Parental leave.

• Paid holidays.

• Celebration day.

• Life leave (40 hours/year).

• Bereavement leave.

• Community service and education support days.

• Matching Gift Program.

• Good Neighbor Grant Program.

• Employee Assistance Fund.

• Access to free financial advisors.

• 401(k) plan with company contributions of up to 7% of salary.