Claim Specialist – Property Field Inspection

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Perform on-site evaluations and inspections of damage to both residential and commercial properties.

• Serve as the initial point of contact for insured clients.

• Clarify coverage details and assess damage estimates.

• Assist policyholders throughout the claims process while delivering exceptional service.

• Collaborate with policyholders, insurance agents, and other relevant parties.

• Collect evidence and information, document findings, and create comprehensive reports.

• Investigate and adjust personal and commercial property claims with exposures up to $500,000.

• Assess coverage and policy terms to ensure claim validity and compliance with regulations.

• Negotiate and resolve claims within authorized limits.

• Occasionally travel outside the designated area to support other territories.

• Complete virtual work from home when necessary.

• Adapt to flexible schedules, including overtime and irregular hours based on business demands.

⛳️ Requirements

• Highly skilled and experienced professional.

• Capable of investigating issues, analyzing information, and making informed decisions.

• Proficient in interpreting detailed policies, guidelines, or technical information and applying them accurately.

• Quick learner of unfamiliar concepts, processes, and terminology.

• Ability to effectively engage with policyholders, agents, and other stakeholders.

• Strong communication and interpersonal skills for handling challenging or emotional conversations.

• Detail-oriented with excellent organizational and analytical abilities.

• Competent in using mobile and desktop tools to document and support claims both in the field and remotely.

• Physically agile, capable of walking, bending, reaching, kneeling, squatting, lifting, carrying, unfolding, and climbing ladders.

• Proficient in using the necessary equipment to navigate roofs at different heights and pitches.

• Ability to crawl in confined spaces.

• May need to complete Rope and Harness Safety Training.

• A valid driver's license is required.

• Must successfully complete all required training, proficiency and licensing exams, MVR checks, and background checks.

• Preferred: Bachelor’s Degree in a related field such as Risk Management, Insurance, Business, Construction Management, or similar disciplines.

• Preferred: Experience in customer service.

• Preferred: Knowledge of property insurance concepts and general claims handling practices.

• Preferred: Basic understanding of residential and commercial building construction and its components/materials.

• Preferred: Familiarity with water mitigation principles and inspection processes.

• Preferred: Working experience with Xactimate and XactContents.

• Must reside within one of the specified service-area zip codes: 48103, 48104, 48105, 48108, 48109, 48114, 48116, 48139, 48165, 48176, 48178, 48189, 48374, 48380, 48381.

• Willingness and ability to work flexible schedules, including overtime and/or irregular hours as required.

🏝️ Benefits

• Potential annual incentive pay of up to 15% of base salary.

• Annual raises and bonuses.

• Health and wellness programs.

• Employer-covered portion of healthcare premiums.

• Multiple healthcare plan options, including a high deductible plan.

• Full coverage for in-network preventative medical care.

• Vision, dental, telemedicine, and 24/7 access to mental health professionals.

• Leading industry training programs.

• Tuition assistance programs.

• Employee resource groups.

• Mentoring opportunities.

• Assistance with fertility, IVF, and adoption.

• College coaching services.

• National discount programs.

• Engaging monthly financial workshops.

• Complimentary financial coaching.

• Savings and financing options through State Farm Federal Credit Union.

• Generous time off policies, starting with up to 20 days annually.

• Parental leave.

• Paid holidays.

• Celebration day.

• Life leave (40 hours per year).

• Bereavement leave.

• Community service and education support days.

• Matching Gift Program.

• Good Neighbor Grant Program.

• Employee Assistance Fund.

• Access to free financial advisors.

• 401(k) plan with company contributions of up to 7% of salary.