Claim Specialist – Property Field Inspection

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Perform on-site evaluations and inspections of damage to residential and commercial properties.

• Act as the initial point of contact for insured individuals, clarifying coverage, assessing damages, and assisting them through the claims process.

• Work collaboratively with policyholders, insurance agents, and other stakeholders to collect information and resolve claims.

• Maintain professionalism when interacting with individuals displaying strong emotions or concerns.

• Deliver outstanding customer service while addressing inquiries and concerns.

• Collect evidence, document findings, and create comprehensive reports.

• Investigate and adjust claims for personal and commercial properties with exposures up to $500,000.

• Assess coverage and policy specifications to establish claim legitimacy and adherence to regulations.

• Negotiate and settle claims within authorized limits, adhering to policy provisions, industry standards, and company protocols.

• Operate remotely, utilizing a mobile office/vehicle for in-person appointments within the designated Salisbury area.

• Occasionally travel beyond the assigned region to support other territories.

• Maintain flexible working hours, potentially including overtime or irregular schedules.

⛳️ Requirements

• Capability to investigate issues, assess information, and make well-founded decisions.

• Skill in interpreting detailed policies, guidelines, or technical data and applying them accurately.

• Quick ability to grasp unfamiliar concepts, processes, and terminology.

• Proficiency in engaging effectively with policyholders, agents, and other involved parties.

• Strong communication and interpersonal skills, especially for handling challenging or emotional discussions.

• Detail-oriented with robust organizational and analytical capabilities.

• Proficient in using mobile and desktop tools for documentation and support of claims both in the field and remotely.

• Physical capability to walk, bend, reach, kneel, squat, lift, carry, unfold, and climb ladders.

• Ability to use appropriate equipment to navigate roofs of various heights and pitches.

• Capacity to crawl in confined spaces.

• May need to complete Rope and Harness Safety Training.

• A valid driver’s license is mandatory.

• Successful completion of all required training, relevant proficiency/licensing exams, MVR checks, and background verifications.

• Preferred: Bachelor’s Degree in Risk Management, Insurance, Business, Construction Management, or a related field.

• Preferred: Experience in customer service.

• Preferred: Knowledge of property insurance principles and claims handling practices.

• Preferred: Fundamental understanding of residential and commercial construction and materials.

• Preferred: Familiarity with water mitigation principles and inspection procedures.

• Preferred: Working knowledge of Xactimate and XactContents.

🏝️ Benefits

• Potential annual incentive pay of up to 15% of base salary.

• 401k Plan with company contributions of up to 7% of salary.

• Health Insurance with State Farm covering a significant portion of the healthcare premium.

• Dental and Vision plans available.

• Life Insurance coverage provided.

• Paid Time Off, initially offering up to 20 days annually.

• Parental leave benefits.

• Paid holidays recognized.

• Celebration day included.

• Life leave of 40 hours per year.

• Bereavement leave offered.

• Community service and educational support days provided.

• Annual merit increases available.

• Tuition reimbursement and assistance programs for continued education.

• Access to industry-leading training programs.

• Participation in employee resource groups.

• Mentoring opportunities available.

• Assistance for fertility, IVF, and adoption processes.

• College coaching services offered.

• National discount programs accessible.

• Interactive monthly financial workshops provided.

• Complimentary financial coaching available.

• Savings and financing options through State Farm Federal Credit Union.

• Health and wellbeing programs supported.

• Vision, dental, telemedicine, and 24/7 mental health professionals accessible.

• Matching Gift Program available.

• Good Neighbor Grant Program offered.

• Employee Assistance Fund accessible.

• Free financial advisors provided.

• Opportunity for remote work from home with mobile office/vehicle for field appointments.

• Flexible schedules and potential for overtime or irregular hours.