Claim Specialist – Property Field Inspection

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Perform on-site evaluations and inspections of damage to residential and commercial properties.

• Serve as the initial point of contact for insured clients, clarifying coverage details, estimating damages, and guiding them through the claims process.

• Work in conjunction with policyholders, insurance agents, and other stakeholders to collect necessary information and resolve claims.

• Maintain a professional demeanor when interacting with individuals expressing strong emotions or concerns.

• Provide excellent customer service and respond to inquiries and issues throughout the claims process.

• Collect evidence, document observations, and prepare comprehensive reports.

• Investigate and adjust personal and commercial property claims with potential exposures up to $500,000.

• Assess coverage and policy terms to establish claim validity and ensure regulatory compliance.

• Negotiate and resolve claims within authorized limits, adhering to policy provisions, industry standards, and company protocols.

• Manage claims within the designated Wichita-area territory, with occasional travel to assist other territories.

• Work remotely and utilize a mobile office or vehicle for in-person appointments.

• Conduct virtual work from home while maintaining flexible or irregular hours as business demands shift.

⛳️ Requirements

• Previous experience as a property field inspection claim specialist or equivalent claims experience.

• Proficient in investigating issues, assessing information, and making well-founded decisions.

• Capability to interpret complex policies, guidelines, or technical information and apply them accurately.

• Quick to learn new concepts, processes, and terminology.

• Effective interaction skills with policyholders, agents, and stakeholders.

• Strong communication and interpersonal abilities for managing difficult or emotional discussions.

• Excellent organizational, analytical, and detail-oriented capabilities.

• Proficiency in utilizing mobile and desktop tools for documentation and claims support, both in the field and remotely.

• Physical capability to walk, bend, reach, kneel, squat, stoop, lift, carry, unfold, and climb ladders.

• Ability to use appropriate equipment for traversing roofs of varying heights and pitches.

• Capability to crawl into tight spaces.

• May be required to undergo Rope and Harness Safety Training.

• Valid driver’s license is mandatory.

• Successful completion of necessary training, applicable proficiency and licensing exams, MVR checks, and background checks.

• A Bachelor’s Degree in a relevant field such as Risk Management, Insurance, Business, Construction Management, or a similar discipline is preferred.

• Prior customer service experience is advantageous.

• Understanding of property insurance concepts is preferred.

• Basic knowledge of residential and commercial building construction and materials is preferred.

• Familiarity with water mitigation principles and inspection processes is preferred.

• Working knowledge of Xactimate and XactContents is preferred.

• Willingness to work flexible schedules, overtime, and/or irregular hours is essential.

🏝️ Benefits

• Annual salary raise and performance bonus.

• Health and wellness programs.

• Employer-covered portion of healthcare premiums.

• Various healthcare plan options, including a high deductible plan.

• In-network preventive care fully covered at 100%.

• Vision, dental, telemedicine services, and access to 24/7 mental health professionals.

• Leading industry training programs.

• Tuition assistance programs available.

• Employee resource groups.

• Mentoring opportunities.

• Assistance with fertility, IVF, and adoption processes.

• College coaching provided.

• Access to national discount programs.

• Engaging monthly financial workshops.

• Complimentary financial coaching services.

• Savings and financing options through State Farm Federal Credit Union.

• Up to 20 days of initial annual paid time off.

• Parental leave benefits.

• Paid holidays included.

• Celebration day offered.

• Life leave of 40 hours per year.

• Bereavement leave provided.

• Community service and educational support days available.

• Matching Gift Program.

• Good Neighbor Grant Program.

• Employee Assistance Fund.

• Free access to financial advisors.

• 401(k) plan with company contributions of up to 7% of salary.

• Remote-field work from home with a mobile office or vehicle.

• Potential annual incentive pay of up to 15% of base salary.