Claim Specialist – Property Field Inspection

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Perform on-site evaluations and inspections of damage to both residential and commercial properties.

• Serve as the initial point of contact for insured individuals, explaining coverage, estimating damages, and assisting them throughout the claims process.

• Collaborate with policyholders, insurance agents, and other stakeholders to collect information and resolve claims efficiently.

• Manage interactions with individuals expressing strong emotions or concerns regarding their claims.

• Deliver outstanding customer service while addressing inquiries and concerns effectively.

• Collect evidence, document findings, and create comprehensive reports.

• Investigate and adjust claims for personal and commercial properties with exposures up to $500,000.

• Assess coverage and policy terms to ensure claim validity and compliance with regulations.

• Negotiate and settle claims within authorized limits.

• Work remotely and utilize a mobile office/vehicle for field appointments.

• Occasionally travel outside the designated territory to provide assistance in other areas.

⛳️ Requirements

• Capability to investigate issues, evaluate information, and make informed decisions.

• Ability to interpret complex policies, guidelines, or technical information and apply them accurately.

• Quick learning aptitude for unfamiliar concepts, processes, and terminology.

• Proficiency in interacting effectively with policyholders, agents, and other stakeholders.

• Strong communication and interpersonal skills for managing difficult or emotional conversations.

• Detail-oriented with excellent organizational and analytical capabilities.

• Proficiency in using mobile and desktop tools for documenting and supporting claims.

• Physical capability to walk, bend, reach, kneel, squat, stoop, lift, carry, unfold, climb ladders, traverse roofs, and crawl in tight spaces.

• May need to complete Rope and Harness Safety Training.

• A valid driver's license is mandatory.

• Willingness to work flexible schedules, including overtime and irregular hours.

• A Bachelor's Degree in a related field is preferable.

• Customer service experience is advantageous.

• Familiarity with property insurance concepts is preferred.

• Basic knowledge of residential and commercial building construction is advantageous.

• Understanding of water mitigation principles and inspection processes is a plus.

• Working knowledge of Xactimate and XactContents is preferred.

• Successful completion of required training, proficiency assessments, licensing exams, MVR checks, and background investigations is necessary.

🏝️ Benefits

• Annual raise and bonus opportunities.

• Health and wellness programs.

• Employer-covered healthcare premiums.

• Comprehensive medical, vision, dental, telemedicine, and 24/7 mental health coverage.

• Industry-leading training programs available.

• Tuition assistance programs provided.

• Access to employee resource groups.

• Mentorship opportunities.

• Support for fertility, IVF, and adoption processes.

• College coaching services.

• National discount programs available.

• Monthly interactive financial workshops.

• Free financial coaching offered.

• Savings and financing options through State Farm Federal Credit Union.

• Initial provision of up to 20 days of annual time off.

• Parental leave available.

• Paid holidays observed.

• Celebration day for employees.

• Life leave of 40 hours per year.

• Bereavement leave provided.

• Community service and education support days offered.

• Matching Gift Program available.

• Good Neighbor Grant Program in place.

• Employee Assistance Fund accessible.

• Free access to financial advisors.

• 401(k) plan with company contributions of up to 7% of salary.

• Remote-field work from home using a mobile office/vehicle.