Claim Specialist – Property Field Inspection

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Perform on-site inspections and evaluations of damages to residential and commercial properties.

• Serve as the initial point of contact for insured clients.

• Clarify coverage details and assess damages.

• Assist policyholders throughout the claims process while delivering exceptional service.

• Collaborate with policyholders, insurance agents, and other parties to gather information and resolve claims effectively.

• Engage with individuals who may express heightened emotions or concerns.

• Provide outstanding customer service and address any inquiries and issues.

• Collect evidence, document findings, and compile comprehensive reports.

• Investigate and adjust personal and commercial property claims with exposures up to $500,000.

• Assess coverage and policy terms to verify claim legitimacy and compliance with regulations.

• Negotiate and settle claims within authorized limits.

• Operate from home and utilize a mobile office/vehicle for in-person meetings.

• Travel beyond the assigned area to assist in other regions as necessary.

• Maintain flexible schedules, including overtime and irregular hours as required.

⛳️ Requirements

• Ability to investigate issues, assess information, and make well-founded decisions.

• Capability to interpret detailed policies, guidelines, or technical information and apply them accurately in real-world contexts.

• Quick learner of unfamiliar concepts, processes, and terminology, with the ability to apply that knowledge effectively.

• Proficient in interacting with policyholders, agents, and other stakeholders.

• Strong communication and interpersonal skills to manage challenging or emotional discussions.

• Detail-oriented with exceptional organizational and analytical skills.

• Proficiency in utilizing mobile and desktop tools to document and support claims both in the field and remotely.

• Physical agility required for activities such as walking, bending, reaching, kneeling, squatting, lifting, carrying, unfolding, climbing ladders, traversing roofs, and maneuvering in tight spaces.

• Completion of Rope and Harness Safety Training may be required.

• A valid driver's license is mandatory.

• Successful completion of necessary training, proficiency and licensing exams, Motor Vehicle Record checks, and background screenings.

• Preferred: Bachelor's Degree in a relevant field such as Risk Management, Insurance, Business, Construction Management, or similar.

• Preferred: Experience in customer service.

• Preferred: Familiarity with property insurance concepts and general claim handling practices.

• Preferred: Basic understanding of residential and commercial building construction and materials.

• Preferred: Knowledge of water mitigation principles and inspection processes.

• Preferred: Working knowledge of Xactimate and XactContents.

🏝️ Benefits

• Potential annual incentive pay up to 15% of base salary.

• Annual salary increase and bonus opportunities.

• Health and wellness programs available.

• State Farm covers a significant portion of healthcare premiums.

• Multiple healthcare plan options, including a high deductible plan.

• Full coverage for in-network preventative care services.

• Vision, dental, telemedicine, and 24/7 access to mental health professionals.

• Access to industry-leading training programs.

• Tuition assistance programs offered.

• Participation in employee resource groups.

• Mentoring opportunities available.

• Assistance with fertility, IVF, and adoption.

• College coaching services provided.

• National discount programs available.

• Monthly interactive financial workshops.

• Complimentary financial coaching services.

• Savings and financing options through State Farm Federal Credit Union.

• Initial vacation time of up to 20 days annually.

• Parental leave offered.

• Paid holidays included.

• Celebration day recognized.

• Life leave of 40 hours per year.

• Bereavement leave provided.

• Community service and education support days available.

• Matching Gift Program participation.

• Good Neighbor Grant Program available.

• Employee Assistance Fund offered.

• Access to free financial advisors.

• 401(k) plan with company contributions of up to 7% of salary.