Claim Specialist – Property Field Inspection

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Perform on-site evaluations and inspections of damages to both residential and commercial properties.

• Serve as the initial point of contact for insured clients.

• Clarify coverage details and assess damages accurately.

• Assist policyholders throughout the claims process, ensuring exceptional service delivery.

• Collaborate with policyholders, insurance agents, and other stakeholders involved.

• Collect information and resolve claims in an efficient manner.

• Engage with individuals who may express strong emotions or concerns.

• Deliver customer service while promptly addressing inquiries and concerns with professionalism.

• Gather evidence and document findings meticulously.

• Create comprehensive reports that support claims handling activities.

• Investigate and adjust personal and commercial property claims with exposures up to $500,000.

• Assess coverage and policy terms to ensure claim validity and regulatory compliance.

• Negotiate and resolve claims within authorized limits, adhering to policy provisions, industry standards, and company guidelines.

• Operate from home while utilizing a mobile office/vehicle for field appointments.

• Occasionally travel beyond the assigned territory to provide assistance to other regions.

⛳️ Requirements

• Must be an experienced and highly skilled professional.

• Strong capability to investigate issues, assess information, and make well-founded decisions.

• Ability to accurately interpret detailed policies, guidelines, or technical information and apply them accordingly.

• Quick to learn unfamiliar concepts, processes, and terminology.

• Effective in interacting with policyholders, agents, and other parties involved.

• Possess strong communication and interpersonal skills to handle difficult or emotional discussions.

• Detail-oriented with excellent organizational and analytical abilities.

• Proficient in using mobile/desktop tools to document and support claims both in the field and remotely.

• Physical agility is required for various activities including walking, bending, reaching, kneeling, squatting, lifting, carrying, unfolding, and climbing ladders.

• Ability to use safety equipment and navigate roofs at different heights and pitches.

• Capability to crawl in confined spaces.

• Completion of Rope and Harness Safety Training may be required.

• A valid driver's license is mandatory.

• Completion of training, applicable proficiency and licensing examinations, MVR checks, and background checks is required.

• A bachelor's degree in a related field such as Risk Management, Insurance, Business, Construction Management, or similar is preferred.

• Previous customer service experience is preferred.

• Understanding of property insurance concepts, coverage fundamentals, and claims handling practices is preferred.

• Knowledge of residential and commercial building construction and materials is preferred.

• Familiarity with water mitigation principles and inspection processes is preferred.

• Working knowledge of Xactimate and XactContents is preferred.

• Willingness and ability to work flexible schedules, including overtime and irregular hours.

🏝️ Benefits

• Annual salary increases and bonuses.

• Health and wellness programs.

• Employer-covered portion of healthcare premiums.

• Various healthcare plan options, including a high deductible plan.

• In-network preventive care is covered at 100%.

• Vision, dental, telemedicine, and 24/7 mental health professionals available.

• Industry-leading training programs offered.

• Tuition assistance programs available.

• Employee resource groups to support various initiatives.

• Mentorship opportunities provided.

• Assistance with fertility, IVF, and adoption.

• College coaching services available.

• National discount programs offered.

• Monthly interactive financial workshops.

• Access to free financial coaching.

• Savings and financing options through State Farm Federal Credit Union.

• Up to 20 days of paid time off initially per year.

• Parental leave offered.

• Paid holidays recognized.

• Celebration day provided.

• Life leave (40 hours per year) available.

• Bereavement leave offered.

• Days supported for community service and education.

• Matching Gift Program available.

• Good Neighbor Grant Program offered.

• Employee Assistance Fund available.

• Access to free financial advisors.

• 401(k) plan with company contributions up to 7% of salary.

• Opportunity for remote work from home with a mobile office/vehicle for field appointments.