Claim Specialist – Property Field Inspection

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Perform on-site evaluations and inspections of damage to residential and commercial properties.

• Serve as the initial point of contact for insured individuals.

• Clarify coverage details and assess damage estimates.

• Assist policyholders throughout the claims process while delivering Remarkable service.

• Collaborate with policyholders, insurance agents, and other stakeholders.

• Collect information and resolve claims in an efficient manner.

• Engage with parties who may express strong emotions or concerns regarding inspections or claim resolutions.

• Deliver outstanding customer service by addressing inquiries and concerns promptly and professionally.

• Collect evidence, document findings, and compile comprehensive reports.

• Investigate and adjust personal and commercial property claims with exposures up to $500,000.

• Assess coverage and policy terms to determine the validity of claims and ensure regulatory compliance.

• Negotiate and settle claims within authorized limits, adhering to policy provisions, industry standards, and company guidelines.

• Operate from home and utilize a mobile office/vehicle for in-person appointments.

• Complete virtual work from home when necessary.

• Travel outside the designated area to support other territories as needed.

⛳️ Requirements

• Must be an experienced and highly skilled professional.

• Ability to investigate issues, evaluate information, and make well-supported decisions.

• Capability to interpret detailed policies, guidelines, or technical information accurately.

• Quick to learn unfamiliar concepts, processes, and terminology.

• Proficient in interacting effectively with policyholders, agents, and other stakeholders.

• Strong communication and interpersonal skills suitable for handling difficult or emotional conversations.

• Detail-oriented with excellent organizational and analytical capabilities.

• Proficient in using mobile and desktop tools to document and support claims both in the field and remotely.

• Physically agile for activities such as walking, bending, reaching, kneeling, squatting, lifting, carrying, unfolding, climbing ladders, navigating roofs, and crawling in confined spaces.

• May be required to complete Rope and Harness Safety Training.

• Valid driver's license is mandatory.

• Candidates must successfully complete all required training, relevant proficiency and licensing exams, Motor Vehicle Record (MVR) checks, and background checks.

• Preferred: Bachelor's Degree in a relevant field such as Risk Management, Insurance, Business, Construction Management, or similar.

• Preferred: Experience in customer service.

• Preferred: Understanding of property insurance concepts, coverage fundamentals, and general claims handling practices.

• Preferred: Basic knowledge of residential and commercial building construction and materials/components.

• Preferred: Familiarity with water mitigation principles and inspection processes.

• Preferred: Working knowledge of Xactimate and XactContents.

• Willingness to work flexible schedules, including overtime and irregular hours.

• Competitive candidates should reside within the specified zip codes and service the same territory: 06484, 06604, 06605, 06606, 06607, 06608, 06610, 06611, 06612, 06615, 06807, 06820, 06824, 06825, 06830, 06831, 06840, 06850.

🏝️ Benefits

• Potential annual incentive pay of up to 15% of base salary.

• Annual raises and bonuses.

• State Farm covers a significant portion of healthcare premiums.

• Multiple healthcare plan options, including a high deductible plan.

• Full coverage for in-network preventative care.

• Vision, dental, telemedicine, and access to 24/7 mental health professionals.

• Industry-leading training programs.

• Tuition assistance available.

• Access to employee resource groups.

• Mentoring opportunities.

• Assistance with fertility, IVF, and adoption.

• College coaching support.

• National discount programs.

• Interactive monthly financial workshops.

• Complimentary financial coaching.

• Savings and financing options through State Farm Federal Credit Union.

• Up to 20 days of paid time off initially per year.

• Parental leave provisions.

• Paid holidays.

• Celebration day.

• Life leave (40 hours per year).

• Bereavement leave available.

• Community service and education support days.

• Matching Gift Program.

• Good Neighbor Grant Program.

• Employee Assistance Fund.

• Access to free financial advisors.

• 401(k) plan with company contributions of up to 7% of salary.