Claim Specialist – Property Field Inspection

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Perform on-site evaluations and inspections of damage to both residential and commercial properties.

• Serve as the initial point of contact for insured clients, discussing coverage details, estimating damages, and assisting them through the claims process.

• Work alongside policyholders, insurance agents, and other relevant parties to collect necessary information and resolve claims efficiently.

• Engage with individuals who may express strong emotions or concerns regarding inspections or claims resolutions.

• Deliver outstanding customer service and swiftly address any inquiries or concerns.

• Collect evidence, document findings, and create comprehensive reports.

• Investigate and adjust personal and commercial property claims with exposures up to $500,000.

• Assess coverage and policy terms to verify claim validity while adhering to local regulations.

• Negotiate and resolve claims within authorized limits, adhering to policy provisions, industry standards, and company guidelines.

• Operate from home and utilize a mobile office or vehicle for in-person meetings.

• Occasionally travel outside of the designated area to support other territories.

• Complete virtual tasks from home and maintain a flexible or irregular schedule based on business requirements.

⛳️ Requirements

• Capability to investigate issues, assess information, and make well-founded decisions.

• Proficiency in interpreting detailed policies, guidelines, or technical information and applying them accurately.

• Quick to learn new concepts, processes, and terminology.

• Effective interaction skills with policyholders, agents, and stakeholders.

• Strong communication and interpersonal abilities for handling challenging or emotional discussions.

• Detail-oriented with excellent organizational and analytical skills.

• Skilled in using mobile and desktop tools for documenting and managing claims both in the field and remotely.

• Physical agility required for activities such as walking, bending, reaching, kneeling, squatting, lifting, carrying, unfolding, and climbing ladders.

• Ability to utilize appropriate equipment for traversing roofs at varying heights and pitches.

• Capability to maneuver in tight spaces.

• May need to complete Rope and Harness Safety Training.

• A valid driver’s license is mandatory, as driving is a fundamental aspect of the role.

• Successful completion of necessary training, proficiency and licensing exams, MVR checks, and background screenings.

• Bachelor’s Degree in a relevant field such as Risk Management, Insurance, Business, Construction Management, or a similar discipline is preferred.

• Experience in customer service.

• Understanding of property insurance principles and general claims handling procedures.

• Basic knowledge of residential and commercial building construction, components, and materials.

• Familiarity with water mitigation principles and inspection methodologies.

• Working knowledge of Xactimate and XactContents.

• Flexibility and willingness to work varied schedules, including overtime and irregular hours.

• Ideal candidates should reside within one of the specified zip codes and service the same territory.

🏝️ Benefits

• Potential annual incentive pay up to 15% of base salary.

• Annual raises and bonuses.

• State Farm covers a significant portion of healthcare premiums.

• Various healthcare plan options, including a high deductible plan.

• 100% coverage for in-network preventative care services.

• Vision, dental, telemedicine, and access to 24/7 mental health professionals.

• Educational benefits, industry-leading training programs, and tuition assistance.

• Employee resource groups and mentoring opportunities.

• Support for fertility, IVF, and adoption assistance.

• College coaching and national discount programs.

• Interactive monthly financial workshops and complimentary financial coaching.

• Savings and financing options through State Farm Federal Credit Union.

• Up to 20 days of paid time off annually initially.

• Parental leave.

• Paid holidays.

• Celebration day.

• Life leave (40 hours per year).

• Bereavement leave.

• Community service and educational support days.

• Matching Gift Program.

• Good Neighbor Grant Program.

• Employee Assistance Fund.

• Access to free financial advisors.

• 401(k) plan with company contributions of up to 7% of salary.

• Remote-field work from home supported with a mobile office or vehicle.