Claim Specialist – Property Field Inspection

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Perform on-site evaluations and inspections of damage to residential and commercial properties.

• Serve as the initial point of contact for insured individuals, explaining coverage, assessing damages, and guiding them through the claims process.

• Collaborate with policyholders, insurance agents, and other parties involved to collect information and resolve claims effectively.

• Maintain professionalism while interacting with individuals who may express strong emotions or concerns.

• Deliver outstanding customer service, addressing inquiries and concerns promptly.

• Collect evidence, document findings, and compile thorough reports.

• Investigate and adjust claims related to personal and commercial properties with exposures up to $500,000.

• Assess coverage and policy terms to determine the validity of claims and ensure regulatory compliance.

• Negotiate and resolve claims within authorized limits, adhering to policy provisions, industry standards, and company guidelines.

• Operate from home and utilize a mobile office/vehicle for field appointments.

• Occasionally travel outside the assigned area to support other territories.

⛳️ Requirements

• Highly experienced and skilled professional.

• Competent in investigating issues, evaluating information, and making well-founded decisions.

• Ability to interpret detailed policies, guidelines, or technical information and apply them accurately.

• Quick to learn new concepts, processes, and terminology.

• Proficient in interacting effectively with policyholders, agents, and other stakeholders.

• Strong communication and interpersonal skills for managing difficult or emotional discussions.

• Detail-oriented with excellent organizational and analytical abilities.

• Proficient in using mobile and desktop tools for documenting and supporting claims both in the field and remotely.

• Capable of physical activities such as walking, bending, reaching, kneeling, squatting, lifting, carrying, unfolding, climbing ladders, traversing roofs, and crawling in confined spaces.

• May be required to undergo Rope and Harness Safety Training.

• A valid driver's license is necessary.

• Must reside within one of the specified zip codes: 80420, 80424, 80435, 80440, 80443, 80449, 80461, 80468, 80498, 81211, 81228, 81251, 81657.

• Successful completion of mandatory training, applicable proficiency and licensing exams, Motor Vehicle Record checks, and background checks is required.

• A Bachelor's Degree in a relevant field such as Risk Management, Insurance, Business, Construction Management, or a similar discipline is preferred.

• Customer service experience is preferred.

• A foundational understanding of property insurance concepts and general claims handling practices is preferred.

• Basic knowledge of residential and commercial building construction and components/materials is preferred.

• Familiarity with water mitigation principles and inspection processes is preferred.

• Working knowledge of Xactimate and XactContents is preferred.

• Willingness to work flexible schedules, including overtime and irregular hours as needed.

🏝️ Benefits

• Annual salary increase and bonus opportunities.

• Health and wellness programs.

• Employer-covered portion of healthcare premiums.

• Multiple healthcare plan options, including a high deductible plan.

• Complete coverage for 100% in-network preventative care under medical plans.

• Vision insurance.

• Dental insurance.

• Telemedicine services.

• Access to mental health professionals 24/7.

• Leading industry training programs.

• Tuition assistance programs.

• Employee resource groups.

• Mentorship opportunities.

• Assistance for fertility, IVF, and adoption.

• College coaching support.

• National discount programs.

• Engaging monthly financial workshops.

• Free financial coaching services.

• Savings and financing options through State Farm Federal Credit Union.

• Up to 20 days of paid annual leave initially.

• Parental leave provisions.

• Paid holidays.

• Celebration day off.

• Life leave (40 hours/year).

• Bereavement leave.

• Community service and educational support days.

• Matching Gift Program.

• Good Neighbor Grant Program.

• Employee Assistance Fund.

• Access to free financial advisors.

• 401(k) plan with company contributions of up to 7% of salary.

• Potential annual incentive pay of up to 15% of base salary.