Claim Specialist – Property Field Inspection

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Manage claims related to accidents and weather for homeowners, commercial properties, and significant losses.

• Perform on-site inspections and evaluations of damage to residential and commercial properties.

• Serve as the initial point of contact for insured clients.

• Clarify coverage information and assess damages.

• Assist policyholders throughout the claims process while delivering outstanding service.

• Collaborate with policyholders, insurance agents, and other relevant parties.

• Collect information and resolve claims in an efficient manner.

• Engage with individuals who may express strong emotions or concerns.

• Provide exemplary customer service and address inquiries and concerns promptly.

• Collect evidence, document findings, and create comprehensive reports.

• Investigate and adjust claims for personal and commercial properties with exposures up to $500,000.

• Assess coverage and policy terms to ensure claim validity and compliance with regulations.

• Negotiate and settle claims within authorized limits, adhering to policy provisions, industry standards, and company guidelines.

• Primarily work in the field from a mobile office/vehicle based at home, with options for virtual work.

• Occasionally travel outside the assigned area to provide assistance to other territories.

⛳️ Requirements

• Highly experienced and skilled professional.

• Capability to investigate issues, assess information, and make well-founded decisions.

• Proficiency in interpreting detailed policies, guidelines, or technical information and applying them accurately.

• Quick learning ability for unfamiliar concepts, processes, and terminology.

• Effective interaction skills with policyholders, agents, and other stakeholders.

• Strong communication and interpersonal skills for handling challenging or emotional conversations.

• Detail-oriented with excellent organizational and analytical abilities.

• Proficient in using mobile and desktop tools to document and support claims in the field and remotely.

• Physical agility required for activities such as walking, bending, reaching, kneeling, squatting, lifting, carrying, unfolding, and climbing ladders.

• Ability to use safety equipment for traversing roofs at various heights and pitches.

• Capability to crawl into tight spaces.

• May be required to undergo Rope and Harness Safety Training.

• Valid driver's license is mandatory.

• Must successfully complete necessary training, applicable proficiency/licensing examinations, Motor Vehicle Record checks, and background checks.

• Preferred: Bachelor’s Degree in Risk Management, Insurance, Business, Construction Management, or similar fields.

• Preferred: Experience in customer service.

• Preferred: Understanding of property insurance concepts and claims processing.

• Preferred: Knowledge of residential and commercial building construction and materials.

• Preferred: Familiarity with water mitigation principles and inspection processes.

• Preferred: Proficient in Xactimate and XactContents.

• Residence within one of the designated Colorado zip codes and ability to serve the assigned territory.

• Willingness to work flexible schedules, including overtime and/or irregular hours.

🏝️ Benefits

• Potential annual incentive pay of up to 15% of base salary.

• Annual raises and bonuses.

• State Farm covers a significant portion of healthcare premiums.

• Multiple healthcare plan options available, including a high deductible plan.

• 100% coverage for in-network preventative care.

• Vision, dental, telemedicine services, and 24/7 access to mental health professionals.

• Health and wellness programs.

• Industry-leading training programs.

• Tuition assistance programs.

• Access to employee resource groups.

• Mentorship opportunities.

• Assistance with fertility, IVF, and adoption.

• College coaching services.

• National discount programs.

• Interactive monthly financial workshops.

• Complimentary financial coaching.

• Options for savings and financing through State Farm Federal Credit Union.

• Initial accrual of up to 20 days of annual paid time off.

• Parental leave provisions.

• Paid holidays.

• Celebration day off.

• Life leave (40 hours per year).

• Bereavement leave.

• Days for community service and educational support.

• Matching Gift Program.

• Good Neighbor Grant Program.

• Employee Assistance Fund.

• Free access to financial advisors.

• 401(k) plan with company contributions of up to 7% of salary.

• Remote-field work opportunities from home with a mobile office/vehicle for in-person appointments.