Claim Specialist – Property Field Inspection

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Perform on-site inspections and evaluations of damages to both residential and commercial properties.

• Serve as the initial point of contact for insured individuals.

• Clarify coverage details, assess damages, and assist policyholders throughout the claims process.

• Work alongside policyholders, insurance agents, and other relevant parties to collect information and resolve claims.

• Maintain a professional demeanor when interacting with individuals expressing strong emotions or concerns.

• Deliver outstanding customer service while addressing inquiries and concerns.

• Collect evidence, document findings, and compile comprehensive reports.

• Investigate and adjust claims for personal and commercial properties with exposures up to $500,000.

• Assess coverage and policy terms to determine claim validity and ensure regulatory compliance.

• Negotiate and settle claims within authorized limits in accordance with policy provisions, industry standards, and company guidelines.

• Work remotely while utilizing a mobile office/vehicle for in-person appointments.

• Complete virtual tasks from home and occasionally travel outside the designated area to support other territories.

⛳️ Requirements

• Capability to investigate issues, assess information, and make well-supported decisions.

• Proficiency in interpreting detailed policies, guidelines, or technical information and applying them accurately.

• Quick learner with the ability to grasp unfamiliar concepts, processes, and terminology swiftly.

• Effective interpersonal skills for engaging with policyholders, agents, and other stakeholders.

• Strong communication skills for handling difficult or emotional conversations.

• Detail-oriented with excellent organizational and analytical abilities.

• Proficient in using mobile and desktop tools to document and support claims both in the field and remotely.

• Physical capability to walk, bend, reach, kneel, squat, stoop, lift, carry, unfold, climb ladders, traverse roofs, and crawl in tight spaces.

• May need to undergo Rope and Harness Safety Training.

• A valid driver's license is required.

• Must successfully complete all required training, proficiency and licensing exams, MVR checks, and background checks.

• Preferred: Bachelor’s Degree in a relevant field such as Risk Management, Insurance, Business, Construction Management, or similar.

• Preferred: Experience in customer service.

• Preferred: Knowledge of property insurance concepts, coverage fundamentals, and general claims handling practices.

• Preferred: Basic understanding of residential and commercial building construction and associated components/materials.

• Preferred: Familiarity with water mitigation principles and inspection processes.

• Preferred: Knowledge of Xactimate and XactContents.

• Competitive candidates should reside within the specified Littleton-area zip codes and operate in the same territory.

• Willingness to work flexible schedules, overtime, and/or irregular hours as required.

🏝️ Benefits

• Potential annual incentive pay of up to 15% of base salary.

• Opportunities for annual raises and bonuses.

• Majority of healthcare premium costs covered by State Farm.

• Various healthcare plan options, including a high deductible plan.

• Comprehensive coverage for in-network preventative care across all medical plans.

• Vision, dental, telemedicine, and 24/7 access to mental health professionals.

• Leading industry training programs.

• Tuition assistance programs available.

• Access to employee resource groups.

• Mentorship opportunities.

• Assistance with fertility/IVF/adoption.

• College coaching support.

• National discount programs available.

• Engaging monthly financial workshops.

• Complimentary financial coaching services.

• Savings account or financing options through State Farm Federal Credit Union.

• Generous time-off policies.

• Initial accrual of up to 20 days of annual leave.

• Parental leave provided.

• Paid holidays included.

• Celebration day offered.

• Life leave (40 hours per year) available.

• Bereavement leave granted.

• Community service/education support days offered.

• Matching Gift Program in place.

• Good Neighbor Grant Program available.

• Employee Assistance Fund accessible.

• Free access to financial advisors.

• 401(k) plan with company contributions of up to 7% of salary.