Claim Specialist – Property Field Inspection

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Perform on-site evaluations and assessments of damages to residential and commercial properties.

• Serve as the initial contact for insured individuals.

• Clarify coverage details, assess damages, and assist policyholders throughout the claims process.

• Collaborate with policyholders, insurance agents, and other relevant parties.

• Collect essential evidence and document findings thoroughly.

• Create comprehensive reports that support the claims handling process.

• Investigate and adjust personal and commercial property claims with exposure levels up to $500,000.

• Assess coverage and policy conditions to confirm claim legitimacy and regulatory adherence.

• Negotiate and resolve claims within authorized limits.

• Deliver exceptional customer service while addressing inquiries and concerns.

• Occasionally engage with individuals expressing strong emotions or concerns.

• Work remotely and utilize a mobile office/vehicle for in-person appointments.

• Travel outside the assigned region to assist other territories as needed.

⛳️ Requirements

• Capacity to investigate issues, assess information, and make well-supported decisions.

• Ability to interpret detailed policies, guidelines, or technical details and apply them accurately.

• Quick adaptability to unfamiliar concepts, processes, and terminology.

• Proficient in effectively engaging with policyholders, agents, and other stakeholders.

• Strong communication and interpersonal skills for handling challenging or emotional discussions.

• Detail-oriented with robust organizational and analytical abilities.

• Proficient in utilizing mobile and desktop tools for documenting and supporting claims both in the field and remotely.

• Physical capability to walk, bend, reach, kneel, squat, stoop, lift, carry, unfold, and climb ladders.

• Ability to use appropriate equipment for traversing roofs of varying heights and pitches.

• Capability to crawl in confined spaces.

• May need to complete Rope and Harness Safety Training.

• A valid driver’s license is required.

• Successful completion of mandatory training, proficiency, and licensing exams, as well as MVR and background checks.

• A Bachelor’s Degree in a relevant field such as Risk Management, Insurance, Business, Construction Management, or a similar discipline is preferred.

• Previous customer service experience is preferred.

• Understanding of property insurance concepts is preferred.

• Basic knowledge of residential and commercial building construction and materials is preferred.

• Familiarity with water mitigation principles and inspection processes is preferred.

• Working knowledge of Xactimate and XactContents is preferred.

• Willingness to work flexible schedules, overtime, and/or irregular hours is essential.

• Competitive candidates should reside within one of the specified Colorado ZIP codes.

🏝️ Benefits

• Annual raise and bonus opportunities.

• Health and wellness programs.

• Employer-covered portion of healthcare premiums.

• Multiple healthcare plan choices, including a high deductible plan.

• 100% coverage for in-network preventative care.

• Vision, dental, telemedicine, and 24/7 access to mental health professionals.

• Industry-leading training programs.

• Tuition assistance programs.

• Employee resource groups.

• Mentorship opportunities.

• Assistance with fertility, IVF, and adoption.

• College coaching services.

• National discount programs.

• Interactive monthly financial workshops.

• Complimentary financial coaching.

• Savings and financing options through State Farm Federal Credit Union.

• Up to 20 days of initial annual time off.

• Parental leave benefits.

• Paid holidays.

• Celebration day.

• Life leave (40 hours per year).

• Bereavement leave.

• Community service and education support days.

• Matching Gift Program.

• Good Neighbor Grant Program.

• Employee Assistance Fund.

• Access to free financial advisors.

• 401(k) plan with employer contributions of up to 7% of salary.

• Potential annual incentive pay up to 15% of base salary.